• Important!! Syracuse Server Hotfix 12.19.12.2

    A security risk related to the Syracuse Server has been detected within Sage X3 that may impact customers using Sage X3. The risk affects 2023 R1, 2023 R2. The fixes are available for download on our ftp site. The Syracuse Server Hotfix 12.19.12.2 is…
  • Syracuse Server Hotfix 12.18.4.2 is now available

    The Hotfix is available for download on our ftp site \\Public\Sage X3\X3 Hotfix\X3 V12\Hotfix - Patches\Syracuse\. It fixes the "this._next is not a function" issue when using the "X3 Users import" Entity. This is an issue in Syracuse 12.18.0 delivered…
  • Important Update for Enterprise Linux customers - Syracuse 12.18 and Enterprise Linux 8

    The upcoming release Sage X3 2023 R1 (V12 patch 23) will contain important security and technical compliance updates especially for customers running on Linux. The new Node.js 18 for the Syracuse component is only compatible with Enterprise Linux 8…
  • SyracuseServer Hotfix 12.13.4.2 - To fix number of decimal places in Purchasing & Sales is now available

    The hotfix is aimed at correcting the issues with the number of decimal places on quantities in the Purchasing and Sales modules. The issue was reported after installing SyracuseServer 12.12 delivered with 2021 R3 (12.0.27).
  • Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…
  • SyracuseServer hotfixes are now available for V12 and V11

    SyracuseServer hotfixes are now available on our ftp server for V12 ( SyracuseServer 12.10.2.8) and V11: ( SyracuseServer 11.25.2.6.) The Syracuse hotfixes contain fixes for the following issues Excel export does not work from a dashboard. EDI…
  • Sage X3 Security Hotfix (Node.js vulnerability)

    A Sage X3 security fix for Sage X3, Sage X3 HR and Payroll and Sage X3 Warehousing has been issued on March 12th 2021. This security fix is related to a 3rd party component Node.js The Sage X3 security fix applies to the Sage X3 web server (Syracuse…
  • New Flash Component for V11

    A new Syracuse Web Server Hotfix, Syracuse 11.24.1 has been released, that addresses the latest issues reported with the Visual Process Editor and display component. Please install this Syracuse release if you are using the new Visual Process components…
  • IMPORTANT SECURITY UPDATE - PLEASE READ

    Dear Customers and Partners, Firstly, we would like to thank you for your continued business through this difficult time for companies around the world. During recent proactive testing we uncovered a potential critical security vulnerability in…
  • Recap - license notification codes

    1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…
  • Variables used in license_web_warn event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…
  • Variables used in license_web_grace event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.
  • Variables used in license_web_max event code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product.
  • Variables used in license code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…
  • 2020 R2 (12.0.22) release available for Sage X3

    Sage Version 12 2020 Release 2 (12.0.22) is now available our ftp site. Please install these before installing the application patch : Console 2.46.0 Adxadmin 92.2.87 Runtime 92.2.87 SyracuseServer 12.7.0 Recommended components: We recommend…
  • Cannot read passphrase file. Maybe it has been created under another operating system user:Error: Decryption error -2146893813" (with a load of files listed under it which can be supplied).

    1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing. Regenerate the passphrase file if the solution above did not work 1.Log out of…
  • How to upgrade mongoDb

    MongoDb can be upgraded seperately, best practices such as backup need to be considered to avoid loss of data. To perform an update/upgrade, you will need to have a standalone mongodb installation and have knowledge of current setup. Follow process…
  • What is the correct version of mongodb to use

    The version that ships with installation disk by default the version of mongoDb. Since the October 2018, the installation discs ship with a community edition not an enterprise one. For version and compatibility, navigate to online help. For security or…
  • Sage syracuse service is not starting

    Sometimes after a windows upgrade or some event, syracuse process does not start. This results in page not found in the browser. Solution 1. Review syracuse log files for errors and pointers 2. In some cases you will need to delete .lck file in…