Important Notice | Sage X3 and Sage X3 People Support Process

Our support process has changed effective from 1 October 2020 and we are introducing you to our new Sage X3 and Sage X3 People Online Case form to log your support queries. The Online Case Form will allow us to better assist you by getting all the necessary information regarding your query and reduce back and forth interactions with our support teams.

The new Online Case Form will replace our current email support and the support email addresses, [email protected] and [email protected]  will no longer be in use from 1 October 2020. Any queries received through the above email addresses after this date will no longer be attended to.

Finding and using the new Online Case form


The new Sage X3 and Sage X3 People Online Case Forms is found by clicking the
Smartsheets link below:

 Sage Support Online Case form

Note: We recommend that you bookmark this link for future use.

Kindly complete all fields to the best of your ability and click submit.

Once you have submitted the online case form, we can direct your query to the correct resource. The details you provide will supply our support teams with vital information required to investigate and resolve a query timeously. 

Important: The more information you provide the better we can assist with your query.