1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing.
Regenerate the passphrase file if the solution above did not work
1.Log out of the system
2. Login as sage service user or elevate command prompt to run as the service user
3. Navigate to ...\syracuseComponent\syracuse (depending with install location)
4. Execute command "passphrase"
Nb. Point 4 will require you to enter passphrase.