Sage X3 Support Insights Africa & Middle East

Auditors may have questions about some journal entries and may want to know the origins of these entries.  There are broadly three main sources for journal entries and that is, manual, imported or ERP generated. To record the origin of journal e...

Depreciation context: GESCNX Depreciation methods: GESDPM Accounting entry types: GESTPE Fixed assets Accounting codes: GESCAC NB: IMPORTANT GENERAL PARAMETERS Manual creation of fixed assets: GESFAS Import file example: F;ZA01;;ZA0...

FISCAL Year End Closing Checklist: The Fiscal Year End function FIYEND (Financials > Period Processing > Fiscal Year End) closes a Company’s fiscal year and generates the corresponding accounting entries with the document type of NEW. The...

More focus is placed on business process management controls, the purpose of this article is to focus on system administration workflows that can be used to control the events as they happen within the system. Common requirements include but not limi...

A huge development was released in 2021R2 to improve PJM performances. Many functions which can be linked to projects (sales, purchases etc...) were impacted despite all the manual and automated QA tests. 3 bugs are identified, we recommend to instal...

A minor bug exists where an update to the latest Syracuse Component for Patch 12.0.25 results in the WEB Client Sessions menu under >> Administration >> Usage >> Session Management >> WEB Client Sessions to be missing. To reso...

Customers often have their business requirements for the fiscal calendar not corresponding to the ordinary calendar that starts in January and ends in December. An example is a customer whose financial year is from April 2019 to March 2020 calendar y...

Sometimes, it is discovered through an application error that the application database has been installed with a wrong collation method, either through ignorance or inattention. Re-installation is not an option in most instances as it may be prohibit...

Ask the following: Is the used version of the print server compatible with the version of Crystal Reports embedded in the X3 client, with the Operating System of the Server? What is the context (are all reports printing, only specific report(s) fail...

Problems & resolution   Situation  Analysis action Workload table not picking up entire load Regenerate the workload (FUNMIWL) Updating the work center capacity Step 1/2: reschedule the work orders going through thi...

The success of an upgrade project will depend on a number of factors: Good organization Good project planning Number of runs Involvement of the client Main phases  Preparation Planning Kick off Meeting Installation of project environmen...

Identify nature of problem: { Platform,  Database,  Application Error,  Integrations,  Performance } Select the right tool for diagnosis:  { Service logs,  Profiler,  Timing Trace,  Engine Trace} ...

When Patching from Patch 12.0.22  to 12.0.25  You may experience an issue. Selecting multiple Endpoints returns the below Error Message:- "Empty response, please check if version of X3 is compatible with this update process" Very important ...

After patching up to Patch 25 using the  Standard Patch upgrade the system returns the below error message:- "The folder version is different from the version of the root folder" To fix this, correct the entries created inside the AUPDATE Table...

We are going to look at printing Delivery / Shipping packaging labels.  This is handy especially for businesses that ship goods and would like to have a label that shows the content of the parcel, destination & the origin. We can configure a...

The following patches and hotfixes are available for download on our ftp site.  If you cannot find any hotfix mentioned in this blog, you can reach out to us using the normal support channel. Let me acknowledge  Stephanie Belasco who is th...

In a project, tasks and operations may be linked. For example, in building a house, the roof can only be installed after the walls have been built. Building walls and installing a roof are tasks that must be linked, and the order of completion of the...

1. Introduction:- MongoDB Backups has been a grey area for Sage's BP's it is our intent in this Blog to illustrate a simple but very effective method for Automatically creating MongoDB Backups on a scheduled basis.  These MongoDB backups...

Please  find below the link to the webinar recording and documentation. Link to the unedited recording

In SEI reports, the information from X3 may not be in a format a client prefers. As an example, a Budget Analysis report shows Financial Year and Fiscal periods as numbers as highlighted on the screen shot. It may be desirable to have these as descri...

You have installed SEI to report on data on your ERP database when a need then arises to report on some data in an additional new database. How do you add the new database to the current SEI installation? We will consider a simple example where the d...

In this blog I will show you the tools available in Sage X3 to assist you to comply with the Protection of Personal Data Act with regards to processing of personal information. These tools are available on Sage V6.5, V9, V11 but enhanced on V12. &nb...

There is a function in Purchasing invoices, that allows a user to  reopen, edit and delete a  journal created still in temporary status previously posted invoice. This utility is legislation dependent. First, we set the parameter value POST...

Yes, you can read all about it here.   We are going beyond the support issues to share tips, product insights and configurations on Sage X3. The articles will be written by our product experts. To make sure you don't miss out, ther...