Sage X3 Support Insights Africa & Middle East

Some improvements in Sage X3 release 2022 R3 (V12 patch 30), include a new project import template for PJM. This has been requested for by clients in the past for help with importing legacy projects. A single Import file (Text file) is used to c...

Browser connects to a web server (website) secured with SSL (https). Browser requests that the server identify itself. Server sends a copy of its SSL Certificate, including the server’s public key. Browser checks the certificate root against a...

As promised during the webinar, below is a link to the article authored by our colleague Chris Hann on upgrading MongoDB. Conquering the Obstacle of Upgrading MongoDB You can also visit the Sage X3 Online Help centre by clicking here.

This generally occurs when there is an issue between the Console and the Syracuse.  The repair on this is usually resolved by following the below steps. If the below does not resolve your concern, you can log a call with the BP and they can cont...

Print server going down is an issue that occurs randomly or when there is a conflict with the component and the console.  When this occurs, the following list is a great place to start in the resolving of the concern.  Check the destinatio...

Types of performance problem Intermittent • Often the trickiest to understand and diagnose Generally need to take a wider look at the overall system Consistent / Reproducible Often the easiest to describe and diagnose, as can focus on one area ...

Purging  There is a need to purge batch server job records to ensure the batch server tables and log files do not grow too big and start causing issues with performance. With tasks such as Accounting Tasks and Workflow Signatures which may be ru...

Understanding and troubleshooting the Sage X3 Batch Server  What is the Batch Server As defined in the Online Help  – Batch server The platform framework embeds a deferred (batch) tasks scheduling and monitoring function with a compr...

Internet explorer libraries have been replaced with MS Edge ones User interface improvements now uses task pane Office 365 browser version still not supported Update button now available should when new versions are released Outlook add-in connectio...

The purpose of this tool is to check compliance with development rules by checking all custom developments and modifications in a folder by comparing it with the reference X3 folder. It lists any item that constitute a risk or a violation of developm...

Accounting documents in X3 have controls that are meant to ensure good record keeping and integrity that complies with general accounting standards and practices, which are meant to facilitate not only business control, but also tax and other governm...

MongoDB 4.4.10  MongoDB 4.4 and up is not compatible with Windows 2012R2  The mongodump and mongorestore utilities are not bundled with MongoDB anymore. They are now part of an extra package to manually download and install. Th...

Standard Sage X3 can post journals of purchase receipts not invoiced for non-stock managed products using function FUNPTH, here is how it works: Use this process to generate the automatic accounting of the invoices receivables (IRs) from the not invo...

In X3 V12, patch 27 (2021 R3) it now possible for a customer to pre-pay for a sales order, through a pre-payment invoice. This is through the function GESPREPI (A/P-A/R accounting->Invoicing->Prepayment invoice). The process can be as follows: ...

This is a follow up to my webinar on Security. What is Cyber Security? "Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks" - Kaspersky.com What are ...

Auditors may have questions about some journal entries and may want to know the origins of these entries.  There are broadly three main sources for journal entries and that is, manual, imported or ERP generated. To record the origin of journal e...

Depreciation context: GESCNX Depreciation methods: GESDPM Accounting entry types: GESTPE Fixed assets Accounting codes: GESCAC NB: IMPORTANT GENERAL PARAMETERS Manual creation of fixed assets: GESFAS Import file example: F;ZA01;;ZA0...

FISCAL Year End Closing Checklist: The Fiscal Year End function FIYEND (Financials > Period Processing > Fiscal Year End) closes a Company’s fiscal year and generates the corresponding accounting entries with the document type of NEW. The...

More focus is placed on business process management controls, the purpose of this article is to focus on system administration workflows that can be used to control the events as they happen within the system. Common requirements include but not limi...

A huge development was released in 2021R2 to improve PJM performances. Many functions which can be linked to projects (sales, purchases etc...) were impacted despite all the manual and automated QA tests. 3 bugs are identified, we recommend to instal...

A minor bug exists where an update to the latest Syracuse Component for Patch 12.0.25 results in the WEB Client Sessions menu under >> Administration >> Usage >> Session Management >> WEB Client Sessions to be missing. To reso...

Customers often have their business requirements for the fiscal calendar not corresponding to the ordinary calendar that starts in January and ends in December. An example is a customer whose financial year is from April 2019 to March 2020 calendar y...

Sometimes, it is discovered through an application error that the application database has been installed with a wrong collation method, either through ignorance or inattention. Re-installation is not an option in most instances as it may be prohibit...

Ask the following: Is the used version of the print server compatible with the version of Crystal Reports embedded in the X3 client, with the Operating System of the Server? What is the context (are all reports printing, only specific report(s) fail...

Problems & resolution   Situation  Analysis action Workload table not picking up entire load Regenerate the workload (FUNMIWL) Updating the work center capacity Step 1/2: reschedule the work orders going through thi...