Sage X3 Support Insights Africa & Middle East

X3 Automated Folder Backups.        1. Why is it important? We have noticed in the field that very often there are little to no DR in place. To Bridge this, we have decided to share with everyone a quick, effec...

MongoDB Log File Rotation Why is it important? The below benefits are good reasons to consider deploying MongoDB Log file rotation using the script we provide to our Sage X3 Business Partners:-  Automated Log file rotation offers an easy altern...

This process can be very complicated. Simply just updating Mongo DB from 4.0 to 4.2 would render the dataset unusable. This is because the database would still be in a MMAPv1 format and not be accessible by the Wiredtiger engine; it is not in a Wired...

Are you a data scientist in need of data from MongoDB? This is a tool for you with wide range of capabilities: Connection to MongoDB component allowing access to Syracuse collections Connection secured with certificates Robust query code generation ...

Withholding tax, also called retention tax, is a government requirement for the payer of an item of income to withhold or deduct tax from the payment and pay that tax to the government. Many jurisdictions require withholding tax on payments of intere...

Additional errors: A stop and start of Syracuse agent followed by a login attempt displays the following message: Application servers are being started (0 out of 4 have been started). Try again later. Error messages: Restarting server N0 (exit code 1...

Issue arises when you are using the assembly and disassembly function, the error reads as a “Mandatory Dimensions” issue when no dimensions are being used. Issue is a bug on the v12 patch 27 at the moment and needs to be, either updated t...

This generally occurs when there is an issue between the Console and the Syracuse.  The repair on this is usually resolved by following the below steps. If the below does not resolve your concern, you can log a call with the BP and they can cont...

The setup involves two configurations, namely, Eclipse and Sage X3 side.  First part we will set up the Sage X3 to use Eclipse with the following: Go to User function (GESAUS) Parameters > Users > Users Select the relevant user record G...

Expense creation from fixed asset When as asset is imported or created manually with a value in the balance sheet the capitalize button is not active. Before V12 patch 26 An expense could be added to an existing asset only if:  The asset is not...

*: = drive This issue was observed while generating the Licence plate. Getting this error is related to the class memory field. To correct this error, you need to navigate to the following location within X3 Setup > General Parameters > Folder...

In purchasing, there can be myriads of component costs, and sometimes it may be desirable to post some or all these individually.  Below is a cost structure with 12 costs. There is no accounting code attached to a cost structure to post the...

Patch Installation Introduction This document explains the SSL certificate Expiry Workflow and the required setup to deploy it successfully on X3 V12 and other versions of Sage X3. The Patch and Documents will also be made available on other versions...

Some improvements in Sage X3 release 2022 R3 (V12 patch 30), include a new project import template for PJM. This has been requested for by clients in the past for help with importing legacy projects. A single Import file (Text file) is used to c...

Browser connects to a web server (website) secured with SSL (https). Browser requests that the server identify itself. Server sends a copy of its SSL Certificate, including the server’s public key. Browser checks the certificate root against a...

As promised during the webinar, below is a link to the article authored by our colleague Chris Hann on upgrading MongoDB. Conquering the Obstacle of Upgrading MongoDB You can also visit the Sage X3 Online Help centre by clicking here.

This generally occurs when there is an issue between the Console and the Syracuse.  The repair on this is usually resolved by following the below steps. If the below does not resolve your concern, you can log a call with the BP and they can cont...

Print server going down is an issue that occurs randomly or when there is a conflict with the component and the console.  When this occurs, the following list is a great place to start in the resolving of the concern.  Check the destinatio...

Types of performance problem Intermittent • Often the trickiest to understand and diagnose Generally need to take a wider look at the overall system Consistent / Reproducible Often the easiest to describe and diagnose, as can focus on one area ...

Purging  There is a need to purge batch server job records to ensure the batch server tables and log files do not grow too big and start causing issues with performance. With tasks such as Accounting Tasks and Workflow Signatures which may be ru...

Understanding and troubleshooting the Sage X3 Batch Server  What is the Batch Server As defined in the Online Help  – Batch server The platform framework embeds a deferred (batch) tasks scheduling and monitoring function with a compr...

Internet explorer libraries have been replaced with MS Edge ones User interface improvements now uses task pane Office 365 browser version still not supported Update button now available should when new versions are released Outlook add-in connectio...

The purpose of this tool is to check compliance with development rules by checking all custom developments and modifications in a folder by comparing it with the reference X3 folder. It lists any item that constitute a risk or a violation of developm...

Accounting documents in X3 have controls that are meant to ensure good record keeping and integrity that complies with general accounting standards and practices, which are meant to facilitate not only business control, but also tax and other governm...

MongoDB 4.4.10  MongoDB 4.4 and up is not compatible with Windows 2012R2  The mongodump and mongorestore utilities are not bundled with MongoDB anymore. They are now part of an extra package to manually download and install. Th...