Need help this tax year-end and not sure who would be best to assist? SARS, a Sage accredited Business Partner consultant or a tax practitioner perhaps?
We’ve made things easier by breaking down the year-end process for you and providing insight into who will be able to best assist with each type of query.
Please note that if you require complete assistance with the year-end on payroll as well as the [email protected] file imports, we recommend that you book a consultation with a Sage Business Partner consultant as soon as possible. Availability is limited!
Book a consultation or view our updated 'Who to Contact' guide below.
| Who can assist? | SARS / SARS eFiling | Sage Business Partner consultant | Sage Customer Service | Tax Practitioner |
| Payroll | ||||
| Any tax advice | √ | √ | ||
| Queries regarding the verification of payroll data. e.g. Basic company information, personal details of employees, year-to-date corrections | √ | √ | ||
| Queries regarding payroll validation errors | √ | √ | ||
| SARS [email protected] | ||||
| Technical queries on SARS [email protected] (installing the application, restoring backups) | √ | √ | √ | |
| Creating the IRP5 import file from payroll | √ | √ | ||
| Importing of the IRP5 file and import validation errors (importing payroll file into SARS [email protected]) | √ | √ | ||
| Pre-submission validation error (when submitting EMP501) | √ | √ | ||
| SARS [email protected] submission errors | √ | √ | ||
| Errors related to SARS [email protected] database | √ | √ | ||
| Payroll system assistance for EMP501 or certificate resubmission of previous tax years | √ | √ | ||
| SARS [email protected] EMP501 Declaration errors | √ | √ | √ | |
| Completion of the EMP501 Declaration on SARS [email protected] | √ | √ | √ | |
| Capture of manual tax certificates on SARS [email protected] | √ | √ | √ | |
| Restatement or revising of EMP201 on eFiling | √ | √ | √ | |
| Submit electronic information to SARS via eFiling | √ | √ | √ | |
| Generate IRP5/IT3(a) certificates via PDF from SARS [email protected] | √ | √ | √ |