Hi Norman, I see this is the same post we just replied to - I am going to include the same suggested details:

If you get the message "Backup failed" after the backup process ran for a while, indicates one or more files are in use or inaccessible to include in the backup.

Please see the following article for more details:

• Error: 'Backup Failed' when you are making a backup

Suggestion: If the backup file created, you can also compare the folder contents with the backup file, as the file in use will be missing from the created backup. 

We hope that this will help you to resolve the issue.

Thank you Francois for the reply

Having the same issue, individual backups works but full system fails.  Working on a server environment, stopped all sage connected services and all users were logged out and laptops switched off and I restarted the server.  I also removed the ESSSync.vdb4 file from the system folders (this worked previously) but still getting a backup has failed when attempting to do a full system instead of individual backups.

Hi Francois, still having the issue with backup failed. Workstation and server has been restarted, no other user accessing VIP, no open files. We recorded the last backup and saw it stopped on ESSSync.vdb4, so we disabled sage connected services, but the backup still fails. Can this be network related?

Hi Vone, do you still have the problem or have you managed to get it resolved.

Hi Norman Meiring

Still having the same issue, can make individual backups but not a full system and this is quite time consuming when you have over 30 companies to back up.  Francois Brand

Hi Vone, still struggling. Had a chat to someone from Sage, saying we should delete ESSSync on the server. Trying that, but we never had to do that before, and backups always worked. 

Hi Norman MeiringI tried that as well but it didn't work either.  Francois Brand #Premier#backup fails

Hi Vone, had a chat to Sage today, told me to log a support ticket. Waiting to hear from them, and will share their reply with you

Norman Meiringgreat, thank you!

hi, I also have the same issue. I do not use full system backup. I choose full backup to include subfolders. That works.

Hi all, still waiting on feedback from Sage. I did get a response from a person asking a silly question "does the backup file location name contain any spaces" we are not first time users.

Oh my goodness....like my LAST resort is to contact the support desk. Definitely not what it used to be.

Norman MeiringThank you for keeping me posted.  Hopefully a solution will come up soon.

Hello Norman Meiring

What is the support ticket that you have received from the team?

Kindly share it with me, so that I can follow up with the team.

Sharon

Hello Vone Jonker

Just checking in, if you also submitted this to our support team yet.

If so, kindly share with me your reference ticket number from our support team

Sharon

Hi Shazi, ticket number is HD15609755

Try. restarting the server where VIP is located. We often ask IT to do that. 

Hi, restarted the server, deleted the ESS?? file, restarted the workstation, disabled connected services...backup failed

ShaziI haven't logged a support ticket as Norman and I have the exact same issue and a ticket has already been logged.

Hey Vone Jonker

Just following up if our support team has helped solve the back-up.

Sharon

Hi Sharon, we have not heard of any solution to solve the problem.

This is a serious issue we all are experiencing. SAGE needs to find a solution to this. I have in the past used DATA FILES and PROGRAMS to include all SUB folders, when my full system backup failed many times. At least I have some type of backup. My only other option would have been for IT to restore the previous nights server backup, if need be.

No Response from Sagesupport since the 9th, and two emails since, and they say they will respond to you within 4 business hours

Hi Norman

Thank you for contacting Sage city. Apologies for late response.

 I have found the following information to assist you with your query and this information is available on our Knowledge Base via this link Click here.

If the issue persists after following the resolution provided in our knowledge base, please submit a Webform for support assistance.

Kind Regards

Muvhumbi

Hi Muvhumbi