Hello Magda,

Please follow the troubleshooting steps in the following knowledgebase article, to assist in resolving the issue:

• Error: 'Backup Failed' when you are making a backup

If the backup fails after a while, it indicates a file or files in the directory, which is not the normal payroll data, is currently in use or being accessed by another user or process.

Hello Magda,

Please follow the troubleshooting steps in the following knowledgebase article, to assist in resolving the issue:

• Error: 'Backup Failed' when you are making a backup

If the backup fails after a while, it indicates a file or files in the directory, which is not the normal payroll data, is currently in use or being accessed by another user or process.