Error after update 6.0

Morning

After loading the NEW update 6.0 (dated 13.03.2023) we get the following error, any suggestions please

  • 0

    Hello HGN

    Hope you are well

    To resolve the error, follow the steps below:

    • Access the computer where the company data was updated
    • Access REGEDIT and locate the following registry keys:
      • Computer\HKEY_CURRENT_USER\SOFTWARE\Connected Services
        • Confirm the location of the ESS Data Path - this should point to the VIP system folder
        • If it does not, make note of this location
      • Computer\HKEY_CURRENT_USER\SOFTWARE\EVS
        • Confirm the location of the Data Path - this should point to the VIP system folder
        • If there is no such location, a registry key must be created
        • If the location is not the same, the database was created in a location, not available to all other users
        • Access the location you made note of and copy the file EVS.VDB6 file, to the VIP System folder 
        • Correct the data paths for both mentioned registry keys, to point to the VIP system folder
    • Access the impacted users, and ensure that the following registry keys are also pointing to the VIP System folder
      • Computer\HKEY_CURRENT_USER\SOFTWARE\Connected Services
      • Computer\HKEY_CURRENT_USER\SOFTWARE\EVS

    Should the issue persist after following the above steps, please log a webform by clicking here

    I hope the above will be of great help. 

  • 0 in reply to Bonisiwe Khaba

    Sorry, what is the rest of the sentence after Confirm the...