Good day Ephenia,

I trust that you are well

That’s a good question, but I think this discussion is starting to get beyond the scope of the Sage City forums. There are many factors that could play a role in this scenario and while other Sage City members may still offer input, I would like to invite you to work with our Sage Support Team [Submit your query or request online (smartsheet.com)] or consider contacting your local Business Partner for personalized assistance and troubleshooting of your exact scenario.

Kind regards,

Nasiphi Hlutwa