We are aware that some customers experienced the error message "Object reference not set to an instance of an object" in the following scenarios:

• When accessing the system the first time after updating and converting company data to the new version
• When processing on the payroll on certain screens/functions e.g. closing and saving a record on the Employee Information screen, creating new employee records, and importing Flexi files

Examples of the error messages:

We have release new installation software on the Sage Portal, which include changes to address the issues.

• If you previously downloaded the software, we recommend to download and reinstall the the new software update
• If you did not download the initial install files released prior to 14/03/2023, you will not be impacted by these errors.

Take note: The new software does not change the software version (Releae 6.0a); the download filenames include the date 2023/03/13 as below:

Steps to follow to resolve the issue includes:

• Reinstall the Release 6.0a software using the new install files
• Delete the EVS.vdb6 file in the system folder
• When you launch the application, the EVS Registry Key will be set to the system location
• The EVS file will be recreated in the folder, in the location shared by all users

Please review the following Knowledgebase articles with detailed steps to resolve the reported issues: