Sage VIP Classic & Premier
The following issue has been identified on Release 5.7a when printing the following reports:
- TERS report
- ETI Validations
- UI19 report
- Service Certificate
Example of the error:
The issue also affects previous versions when running similar reports.
Solution:
A patch file for the above error is now available on the Sage Portal
Note: The updated patch file is only available for systems on Release 5.7a
FAQ's
How do I download the patch?
- Using the link above to log into the Sage Portal with your Site code, email address, and password
- Go to Product Updates, & choose your Product
- Click on the Release 5.7a block
- Scroll down to "Patch File Downloads"
- View the error “Method Not Found Class: ReporterLibV2.ExcelExportCreator”
- Click on Download to save the files to your computer (the download location will be determined by your browser settings)
How do I extract the patch to my payroll?
- Download the .zip file and extract the contents of the file to your payroll directory (overwriting existing files).
- A restart of your computer is recommended
- For each user logging into the payroll application, Full Administrator rights will be required for the first login after the installation of the update. This is a once-off and can be removed again after the first login. A workstation reboot will be required if the user does not have full access.
- The patch will install a new version of Sage VIP Runtime
How do I know if the patch was installed successfully?
- You will get a message to overwrite the existing file - you must say Yes
- When you run the report again, the error message will no longer appear