Sage VIP Classic and Sage VIP Premier

Hi, Since we updated to the latest version, we are getting the below error when working on the system. Anyone else experiencing the same? Francois Brand

Error message after update. Object reference not set to an instance of an object. COBOL error at 000F70 in EVSCOMS.ACU Called from 000C7D in VIPEMP1.ACU Called from 0168D7 in VIPMENU.ACU Urgent assistance needed, need to work to make money to…

Good Day, Can you please advise when the Ghana new tax update files will be made available for the new tax tables for 2023?

Good day, I am using the Seperate payslips to capture annual bonuses for employees because salaries have already been paid for december 2022. A bonus tax is supposed to be calculated on the annual bonus entered but unfortunately it doesn't. I tried…

Premier integrator Comms service isn’t running and it's causing an absence of communication between VIP and ESS, How do I resolve this issue?

Please help with the following error in ODBC: ODBC Licensing: Unhandled error. Please contact your distributor.

Good day! I am having difficulty with ODBC. I have done the ODBC Setup and allowed all the permissions on all companies. When I run an ODBC query from Excel, I get varying results: One company runs the report and all is well. The two other companies…

Good Day, How do GUID Codes on ESS become corrupt, as this has been happening to us for the last three months where I have had to go into ESS and merge the old GUID code for an employee to a new GUID Code? I have included a screenshot of the error…

Currently on VIP Premier 5.80a we recently had a server upgrade and had the consultants help to map the drives with our IT department . and to ensure that the system requirements were met this is the first roll over to a new period since the upgrade…

I This is what I get when i export. Looks like Sage VIP 200 truncates figures.

We had to re-install VIP and ESS on a new server. We are getting the following error when trying to load leave or approve or view anything. And please do not tell me to log a weblink request. That never works and I'd probably die before I get a reply…

Hi, Anyone else having a problem to get a response from the Africa helpdesk team despite following the correct channels to log a support request?

Although the correct threshold is indicted in the heading, the amount calculated in the director column is incorrect. Did I miss a fix or must I manually correct it for all my clients? The threshold is R506 473 but it calculated R586 473

Hi, I just ran my multiperiod costing report from SMART Reporting and although my selection period is 2022/02/01 to 2022/02/28 the report generates the dates as February 2023 in the summary columns and details tab. Anyone else having the same issue…

Employees go on maternity either before payroll cut off date or after.If they go after it means their half salary will begin the following month.How does one ensure that the system automatically stops half salary and reinstate full salary after 3 months…

Hi I need help with either getting a report or viewing the cost to company for employees. Please can someone assist me. We use VIP premier but I don’t have the employment equity module.

Hi i am having challenge while installing update – Release 5.7a. The installation wizard is failing. Rebuild on VPSPS101.PAY, FAILED. Unspecified Vutil error encountered. -Rebuilding the file using E:\SageVip\Payroll\Premier>vutil.exe -r -a vp*…

A bonus was added to an employees payslip mistakenly and the payroll has been processed for that period already. How do we correct the payslip for that employee for that period? Thanks

Hello Everyone, The Separate payslip button (SP) used to display on the payslip screen at the top but it doesn't show anymore. What could be causing the issue and how can I resolve it? Thanks.

I have installed the Update 5.7a I note that only employees who normally qualify for ETI have had the additional amount added. The SARS notes indicate that all employees under 65 who earn under 6500 attract ETI under the relief scheme.

Hello All, I just wanted to find out how "Back Pay" is handled in Sage VIP Premier. Thanks.

Hi All, we have an issue on one of the companies where the Perks is not the same as Company Contribution for Provident fund after company contribution changed from 7.5% to 7.6%.

Good Day Please advise if any voluntary contributions towards retirement fund must also be booked against IRP5 code 4001 (Pension) No need to give me the code or refer me to SARS, just basic must it be linked or not. Must this be Tax Deductible…

Good day, I have a client with a CSV File error when importing into Easyfile. According to payroll validation everything was in order and the CSV File generate but when it gets imported into Easyfile it fails to import with this reason. End of Record…

Good Day, Is there a difference between the Monthly and Weekly methods for the Tax on Bonus Provision. Please can you show how it is supposed to look then I can compare. Thank you