• AFTER UPDATE TO PREMIER 6.2A - PAYSLIPS IMPORT ISSUES

    Good day we updated to Premier 6.2A and Premier ESS v12.9.28.1 but after the update the payslip upload file pull's through to ESS but it doesn't want to import. Is there anyone else having this problem?
  • Notification of important notice not showing

    Hello, since the update of 6.1a besides other various problems that have since been sorted via patches, updates and work arounds I still have this problem which I thought would have been sorted now with the 6.2a but have not. The important notification…
  • VIP Payroll invalid class string error

    Hi We are getting the below error when we try to restore a backup on VIP Premier payroll: "Invalid class string (Exception from HRESULT: 0x800401F3(CO_E_CLASSSTRING)) COBOL error at 005C4F in vipsal.acu" Can someone assist please?
  • Error when printing payslips with hours and balances to e-mail to employees

    Hi Does anyone know how to fix the following error we have after upgrading to Premier 6.2a? So I basically try to print payslips with hours and balances to e-mail to employees and the following error comes up. Then I am kicked out of Premier VIP.…
  • OID Report Print to Ascii

    Good Day, Is there any reason why we are unable to extract the detailed OID report into Ascii as done previously. We noticed that this only changed since the 6.2a update. Kind Regards, Andrea
  • Why isn't https://payrollupdate.sagesouthafrica.co.za/totsol/ updated?

    Why isn't the VIP software download site ( https://payrollupdate.sagesouthafrica.co.za/totsol/ ) updated any more?
  • SAGE VIP 6.2a 64Bit

    My Server is 64 Bit, and the clients is running 64 Bit, I'm guessing sage VIP was installed as 32 Bit, does this mean I can just run the 64 bit install over the 32 Bit, in order to get the benefits for SAGE VIP 64 Bit?
  • Version 6.1b - New Companies not running ODBC

    Hi Since updating to version 6.1b we have added two new companies (once copied from an existing and one completely new). ODBC set up was added, users were added and the apply changes were made. All our existing companies can generate both SMART reports…
  • ETI TAKE ON

    Hi One of our payrolls did not have ETI activated. How can I add the ETI for September, October and November? I have imported the take on file, but the value on the EMP201 only shows the ETI for December 2023.
  • Leave Report - Urgent

    Hi All, I have rolled over into the new month (November). I pulled a leave history report from the 1st of October to the 23rd of November, if I pull just for November, it says that there are no transactions. The "due at end amount" is showing…
  • Medical Aid

    Good day, Info We pay 50% of an employees medical aid and for a dependent the employee pays full. Question We have an employee (X) who was on a plan. The payroll looked as follow Employee /Payroll Deducted Company Contribution…
  • VIP Classic software update 6.1a ZIP file download location

    Could someone please share the location of the ZIP file for download? As i do not see it under the portal. Thanks.
  • ETI HOURS

    Good day, When I want to export / import my ETI hours the ETI hours is grey out? Why is this only happened on the one company?
  • Premier opening in a small windows

    After the 6.1a update the premier was working fine and then it opened in a small windows and i am unable to make it go back to normal any advise or assistance will be appreciated.
  • History Payslip missing on VIP Premier

    When I try to print a history payslip for a specific employee, it says no history transactions for this period. I checked others, including myself, and found a payslip. There was nothing funny with his setup or pay last month. I am looking to print…
  • Payslip Printing Incorrect after upgrade to V6.1a

    Good day All Hope you are well? I was hoping someone could please assist me, after upgrading to V6.1a after processing payslips it automatically opens the payslip in an html page which in turn prints incorrectly to more than double the size of payslip…
  • Sage VIP Premier Ghana report error

    Hello, For some time now when we print the SNNIT monthly report and GRA Employer Tax report, some employee details do not display as shown in the screenshot below (S/N 1,2,3,4). Is there an update that needs to be run to resolve this issue? Any assistance…
  • Voluntary over deduction (3195) is mandatory From 2020 Year of Assessment (3025), this field is mandatory and value must only be Y or N.

    Voluntary over deduction (3195) is mandatory From 2020 Year of Assessment (3025), this field is mandatory and value must only be Y or N.
  • ESS Latest Update

    We are currently trying to reinstall ESS, but Sage consultants identified the problem as flashplayer not being installed to run the ESS install. We struggled to update ESS, and as a result, ESS got completely uninstalled, but now we can't reinstall…
  • VIP Premier error

    Hi, The below error appears when closing VIP Premier.
  • TAX CREDIT for the employees aged above 65

    Hi All, Please confirm that if any additional TAX CREDIT is applicable for the >65 Years aged employees. We can't see any update in the Payroll guide. Regards, Sivachidambaram S
  • VIP PREMIER ERROR FILE : VPAUD001.PAY STATUS: 48,02

    Hi, Upon closing VIP Premier, the following error is produced. FILE : VPAUD001.PAY STATUS: 48,02 Can someone advise what this error means/how do i fix it?
  • SAGE VIP Premier

    How do I transfer an online profile from one company to another? Looking forward to your soonest response. Regards, Belinda
  • Premier Hr Company description copy

    Hi Everyone, Does anyone know of a way to cope a single company HR database over to a new company number? I need the position codes on the new company to allow the employees to sync. Kind regards, Yvonne Venter
  • cobol error at 0187D1 in vipsal.acu

    My VIP SAGE Premier won't open after installing the new update release 6.0. See screenshot below