• Employee Benefits

    Hi I am a Financial Planner and find myself, almost always, in the most frustrating scenario planning stage when clients (Employers) as well as their Employees would like to see how the different options of employee benefits will look like on their…
  • Bonus tax not calculating on Separate Payslip

    Good day, I am using the Seperate payslips to capture annual bonuses for employees because salaries have already been paid for december 2022. A bonus tax is supposed to be calculated on the annual bonus entered but unfortunately it doesn't. I tried…
  • New employees not displaying on ESS

    Hello everyone, A few employees were created in Sage VIP Premier recently but are not reflecting in the ESS portal. Can you advise what could be the issue and the way forward. Your response will be much appreciated. Thanks.
  • Sage VIP payslip PDF Password

    Hello. I will like some help on where to setup and edit passwords for PDF payslips for employees. I tried changing the password at Reports > Reports & Maintenance > PDF setup in VIP, but it still gives incorrect password.
  • Exporting Data to the General Ledger from Sage VIP Premier-Figures truncated

    I This is what I get when i export. Looks like Sage VIP 200 truncates figures.
  • Taxable Benefits (Perks) Screan - Retirement Annuity

    Goeie middag julle, Ek oorweeg om die privaat bydrae vir ons personeel se belasting voordeel maandeliks te laat bywerk. As ek bv nou in Feb jaar se bydrae van R12 000 wil insit - sit ek die -R12 000 in Feb en dan in Maart verander ek dit na -R1000…
  • Salary Increase Letter

    We have created a salary increase letter for employees at Sage Premier HR but it is not showing the right values for the old and the new salary. I would like to know which are the right Filds to show the right values. Regards, Paulo Magaia
  • Salaries increase latter

    for example this month of January we increase the salaries and we have to do manual, it is possible to have the system to print for us? We have Sage 200c VIP and HR module.
  • File error 24 when printing payslips

  • Kenya Tax Tables

    Is the application of The Finance Act, 2020 No. 8 of 2020 on the Kenyan Tax Table correct? Someone please re-look into the interpretation of this notice and how it affects the Kenyan Tax Table as the tax calculated seems to be lower for some employees…
  • Choosing the right Sage Application

    Hello, I do not know anything about sage. However, I was asked by a company to find out what might be the Right Sage module for them to go into. i..e where to start from. Looking at something which manages Employee Payroll with integration capabilities…
  • ODBC

    Hi all, I have updated y system to version 5.5a. However, I am trying to update the ODBC configuration but the tool screen is not appearing at all. I would really appreciate your urgent assistance on this matter.
  • No Payslips to Display

    Hello, Kindly assist as I'm unable to print payslips but getting the below message. Your assistance is highly appreciated. Thanks Ally
  • FILE: VPMIS001.PAY STATUS 41.00 & STATUS 35,00 ERRORS

    Hi I Use Sage 200c VIP Version 5.3a I can not print reports in my Copy Company, I am getting the following Errors FILE: VPMIS001.PAY STATUS: 35,00 FILE: VPMIS001.PAY STATUS: 41,00 I have tried restoring my last backup but it does not finish…
  • Increase screen history data export

    Good day We would like to export all increase history from the Increase Screen into a editable format, please advise how to do this? Thank you Natasja Kruger 011 300 2700 U11990 Increase screen export.pdf
  • Tax Year-end 2020 - Who to contact guide

    Need help this tax year-end and not sure who would be best to assist? SARS, Sage or a tax practitioner perhaps? We have made things easier by breaking down the year-end process for you and providing insight into who will be able to best assist with…
  • CPU Usage

    Hi guys, Anybody have an issue with SAGE Processes maxing out the CPU usage? My server usage which only hosts 200c VIP and a monitoring tool shows the below: Top Processes: extend 64-bit Runtime (wrun32.exe): 88.84% extend 64-bit Runtime (wrun32…
  • New EE Report Format

    When will the new EE Report Format be updated on Premier Payroll?
  • Printing History Payslip for Terminated Employee

    Morning, We are trying to print history payslips for a terminated employee. It keeps saying that there is no Payslips to print. The client is setup on ESS on VIP Classic. The employee under question was not setup as a mobile delivery. Once we get…
  • 200c VIP Reports

    Hi guys, Is there a way I can view all available reports for 200c with their descriptions? Specifically for salaries, review dates and remunerations at review.
  • Annual Licence Renewal 2020/2021

    Hello VIP Payroll Customers, Please be on the lookout for your annual licence renewal notification letter coming in October 2019, this will be applicable to: VIP Classic VIP Premier Sage 200c VIP Greetings, VIP Payroll Renewals Team …
  • Sage 200c VIP: AcutoWeb and AcuToWeb Desktop have different versions (Release 5.2a or 5.2b) - solution

    An issue was identified where the following warning message appears after installing the latest runtime files for Sage 200c VIP on Release 5.2a and 5.2b: The message appears when you launch the application, and indicates the runtime on the server…
  • Import batches from Easyroster to Sage VIP

    We are trying to import data from Easyroster to Sage VIP and it not working. Can someone help please! Thank you for your help!
  • Sage 200c VIP: Should I download a 32-bit or 64-bit installer?

    As from Release 5.1a onwards, Sage 200c VIP has 2 versions available to download on the Customer Zone. The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU ), handles information. The 64-bit version of Windows handles…
  • Do you have a short, quick question?

    Chat Support is an ideal way for the VIP Support Desk to assist our customers who have quick questions that require quick answers (non-investigative payroll related queries). Please note that If the query is too complicated or requires an investigation…