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  • Notification of important notice not showing

    Hello, since the update of 6.1a besides other various problems that have since been sorted via patches, updates and work arounds I still have this problem which I thought would have been sorted now with the 6.2a but have not. The important notification…

  • Start New Period to January 2024: "The Number of Weeks left in the Tax Year is not sufficient" warning message

    The warning message "The Number of Weeks left in the Tax Year is not sufficient" might appear for some users when they perform a Start of a New Pay Period from December to January in a weekly or bi-weekly company. During the process, the system checks…

  • Sage VIP Intelligence: An Unexpected Error Occurred - Error Number 5 - Invalid Call or Argument - BICore

    After the 6.1b update of the update of the update - we are getting this error when we try to run our BIM reports: Sage VIP Intelligence: An Unexpected Error Occurred - Error Number 5 - Invalid Call or Argument - BICore

  • Email of Payslip using Office 365 (smtp.office365.com)

    Some of our Office 365 users who use the PDF email payslip option have reported issues with their emails not being delivered. This is where your have setup the SMTP ( Simple Mail Transfer Protocol) server as smtp.office365.com. The following message…

  • UPDATED - SARS e@syFile: EMP501 declarations issue - August financial particulars not populated

    Update (3 October 2023) The Payroll Authors Group (PAGSA) received confirmation from the South African Revenue Authority (SARS) that the issue has been fixed/resolved and will be implemented on their systems during the course of this week. It is…

  • SERVICE CERTIFICATE ERROR

    Hi Why do I get this error to print a service certificate?

  • COBOL ERROR WHEN TRYING TO LOGIN TO A VIP PREMIER COMPANY

  • Patch Released | Sage VIP Classic and Premier Release 6.0a and 6.0b - ACB export error "Value Dispose () cannot be called while doing CreateHandle()."

    A patch file has been released for Sage VIP Classic and Sage VIP Premier Release 6.0a and 6.0b and is available on the Sage Portal . The patch file includes an updated program file to resolve the error "Value Dispose () cannot be called while doing…

  • Known issue: Solution for "Object reference not set to an instance of an object" on Release 6.0a

    We are aware that some customers experienced the error message "Object reference not set to an instance of an object" in the following scenarios: When accessing the system the first time after updating and converting company data to the new version…

  • RESOLVED - Known update error "SqlDateTime overflow. Must be between 1.1.1753 12:00:00 AM and 12/31/999 11:59/59 PM" after updating to Release 6.0a.

    Update 2023/03/28 If you receive this error message when you access the sysem for the first time after installing the update, please ensure to download and install the latest software installation file dated 2023/03/13 from the Sage Portal. We have…

  • Known issue: "Object reference not set to an instance of an object" after updating to Release 6.0a

    Update 14/03/2023: We have release new software and articles to resolve the reported error. Click here to view the post with more information. We have received a few reports of customers experiencing the error message "Object reference not set to…

  • Error when updating

    We have the attached error and can not update one company because of this. Is there a solution yet as we need to capture information on our payroll?

  • 2022/23 Interim EMP501 Reconciliation Submission - 'ERROR 0001' when submitting EMP501 to SARS on SARS e@syFile

    The South African Revenue Service (SARS) has issue the following notice* in regards to a specific error experienced when submitting the EMP501 on SARS e@syFile, related to the pre-populating of the EMP201 declared liabilities. Employers impacted by…

  • ETI value differences errors when importing Interim EMP501 IRP5 files into SARS e@syFile

    We are aware of the following scenario resulting in SARS e@syFile import errors: You are generating the IRP5.23 file using the IRP5/IT3a report on Release 5.8a, for the 2022/2023 Interim EMP501 Reconciliation (mid-year) Submission The SARS e@syFile…

  • IRP5.22 FILE NOT CREATING - ERROR 39

    Hi, I am trying to submit my IRP5 on company 001 and 004. When creating the IRP5 file it displays this error": I have rebuild the files, I have restored a backup and replaced the file. Nothing is working :( Any advise please? what can I try…

  • Known issue: SARS e@syFile error "If Year of Assessment (3025) is 2022 and ETI Month (7006) equal not to 08, 09, 10, or 11 and ETI SEZ code (7009) is not completed and if employees age for the specified month ..." where age in error more than 100

    We are aware that a number users have experience an error message referring to ETI values calculated where the employees age is invalid, when importing the IRP5/IT3a file into SARS e@syFile, Refer to the example below where the employee's age in the…

  • SARS e@syFile: Relaxed validations on IRP5 code 4587 (Exempt foreign employment income in terms of section 10(1)(o)(ii) of the Income Tax Act)

    One of the new IRP5 codes for for the 2020/2021 tax year is 4587 . Code 4587 reports the exempt foreign employment income in terms of section 10(1)(o)(ii) of the Income Tax Act, taken into account by the employer for PAYE purposes. This is to accommodate…

*Community Hub is the new name for Sage City