Welcome to the Sage VIP Classic and Sage VIP Premier Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with peers, partners, and pros.
When have recently made changes to the existing platform to log a query with Sage Customer Support.
As from 31 March 2024 , the webform links that have been in use have been discontinued.
If you use the original webform link, the following message…
We have recently made some changes to the Sage Customer Portal to provide you with an enhanced experience connecting with Sage. Our customers are at the heart of what we do, and part of our commitment to our customers is to simplify and optimise our processes…
Click here to view the July 2023 newsflash.
What if I did not receive my newsflash via email?
Click here to submit your details to Sage Customer Support, and we will add your to our list!
Be sure to update your communication preferences with Sage…
Click here to view the March 2023 newsflash.
I did not receive my monthly newsflash via email - how can I resolve this?
Click here to submit your details to Sage Customer Support, and we will add your to our list!
Be sure to update your communication…
Click here to read the latest Support Newsflash that contains the below information:
Current Software Release
Payroll systems must be on either Release 5.6a or 5.6b in July 2021.
Updated ETI Validation Tool
Legislation:
South Africa…
Click here to read the latest Support Newsflash that contains the below information:
Current software release
ETI Validation tool
Legislative changes
South Africa
Individual Filing Season 2021
New SARS PAYE BRS V20.0.1
SARS…
We have made access to our YouTube channel a bit easier!
Just click on the Videos option on top of this page, to be directed to the channel.
You will also be able to access the YouTube channel under the Resources page, also accessible at the top…
We are working tirelessly to expand our support channels and make it easy for our customers to find the help they need when they need it most.
To add to our support suite, your product now has its own Youtube channel where we will be uploading video…
Chat Support is an ideal way for the VIP Support Desk to assist our customers who have quick questions that require quick answers (non-investigative payroll related queries). Please note that If the query is too complicated or requires an investigation…