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Known Issue: Error “method not Found” when running step 1 of the ETI validation Tool export

The ETI Validation Tool allows you to export and verify ETI information in your payroll, to assist in identifying invalid ETI values and/or qualifying Periods and Sets. The corrections can be imported into your payroll. 

 Release 5.7a was made available in early September 2021 which included the Additional ETI Relief tables and calculations for the period August to November 2021. 

Description of the problem: 

The ETI Validation Tool was not updated and is scheduled to be made available as an additional report patch in mid-September 2021. 

 The following in-app message currently displays on the ETI Validation Tool export screen: 

We have become aware of the customers experiencing the below error when selecting Step 1 of the ETI Validation Report. Example below: 

When you click on OK, the message and the system will close. 

Solution: 

A patch file is available for this error message. For more detailsclick here 

 Important Note:  

The Interim Reconciliation submission to SARS is fast approaching, we encourage all customers who claimed ETI in 2020 and 2021 to reconcile their ETI as soon as possible.   

Users wanting to reconcile their ETI from March to August (prior to updating to release 5.7a) may click here to follow the steps to reconcile their ETI for the August Reconciliation submission.