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Known Issue: ETI Validation tool not responding on Step2 (Patch file available)

The following issue has been identified which affect some users:

When selecting to run Step two (Extract Data and Amend) on the ETI Validation tool, the system hangs in the following scenario:

An employee with a Date engaged in a prior year, e.g. 2020, but only receiving income for the first time in this year, e.g. 2021

Solution suggestion:

An updated ETI Validation tool is now available on the Software Downloads Page. This tool is only available on Release 5.5b.

If your payroll system is still on Release 5.5a, for more information on the update and installation process to Release 5.5b for Sage Classic and Sage Premier, click here to access the Customer Zone.

Once the payroll system has been updated to Release 5.5b, you will be required to download and extract the ETI Validation patch

How do I download the updated ETI Validation patch?

  • Click on Download to save the files to your computer (the download location will be determined by your browser settings)

How do I extract the ETI Validation patch files?

  • It is recommended to make a full system backup before extracting the ETI Validation patch. Click here for more details
  • Ensure no other users are accessing the payroll application, when extracting the files
  • Locate the file ETIValidate.ZIP file which was downloaded during the download process
  • Double-click on the .ZIP file, which will open with the default program on your computer
  • Select to Extract All the files
  • Select the payroll application folder as extraction location.
  • When prompted to overwrite existing files in the folder say Yes
  • Close the application when the extraction is complete.

How do I know the ETI Validation patch has installed successfully?

When you run the ETI Validation tool, Step 2 (Extract Data and Amend) the system will complete the extraction process successfully.

Should you require assistance with the tool, please book a consultation with your Sage business partner by clicking here.