Hello I am busy with Oct salary. Two employees were resigned in September 2019, but I did not terminated them in month Setpember and I rolled over the system to Oct. I noted that the two terminated employees are still in the 12 Months report as well as RemumList. Please advise how to resolve this issue. It will have the problem to PAYE and UIF.

Good day. If you are in October and only terminated the employees now in October for September, those employees will still form part of all reports for the month of October as they were only terminated now. There has still been activity on their record. Only once you roll over to November will they become inactive. Remember, these employees still have figures for the tax year, they will always be on the 12 month report for the current tax year. Let us know if you have any additional questions.

Good Day,

I am trying to run my equity reports I am on version 5.3b. The error is runtime 70 permission denied

Hello, you have asked this question on an announcement thread, please will you add a new question to the general discussion forum, you do this by clicking on the +New button on the right of the screen. The team will then be able to pick up the question and respond. Thank you.

Good day

I am so frustrated, support is no longer what it was. I really don't know what to say. I am struggling to get assistance since last Thursday no one just bothers. 

Hi Melanie, 

The support team informed us that your inquiry has been escalated and they will get back to you as soon as possible. 

I agree with you Melanie. Something at Sage has gone horribly wrong. They are trying to shift us to this badly conceived help yourself (if you can figure it out, on Sage City), and telephonic support has become a frustrating, hit and miss affair. The problem is that if you think your telephonic support person is useless, then you have to sit on the phone for another 45 minutes (from my personal cellphone because I have to work from home), before you can get through to the next warm body. Sage's handling of the TERS Report has been poor to say the least. If Sage does not get its act together soon as far as support is concerned, I will be looking for an alternative payroll software supplier.  

Nothing has been done I have been in contact with support almost 2 hours they just transfrred  me from one to another person. I am so frastrated and annoyed. Really now.

Frustrat -  I agree with you 200% - the levels of service have deteriorated and I too cannot figure out Sage City nor do I have the time - telephonic support is dismal to say the least - the poor staff manning the lines - they have my sympathy but that said, when I need help I need it NOW - that is why I call the support line - I put in a request for a Consultant on 7/5/20 - phone last Friday 15/5/20 and am still waiting .... I live in hope! 

Sage best get their act together soon because I am seriously considering looking for an alternative payroll software supplier!

Hi sandyvanzyl I am sorry for the frustration you are experiencing please will you send an email to our customer care team so that they can follow this up for you. Heidi