Do you have a short, quick question?

Chat Support is an ideal way for the VIP Support Desk to assist our customers who have quick questions that require quick answers (non-investigative payroll related queries). Please note that If the query is too complicated or requires an investigation - you will be referred to email support. 

  • Sage 200c VIP users can access the Instant Chat easily from the main menu of any payroll company.
  • Classic and Premier users must access the Customer Zone, select the Support Base, Get Support. Click on Instant Chat and start chatting.

Give our Chat Support a try – we’re sure you will love it!

For more information click here

Additional help options

Please take note of the following:

Chat support is available during the following office hours:

Monday – Thursday 08h00 – 17h00

Fridays 08h00 – 16h00

Weekends and public holidays: Closed

Should you use Instant Chat after hours, we will respond to your query on email, the following business day.

  • Hello I am busy with Oct salary. Two employees were resigned in September 2019, but I did not terminated them in month Setpember and I rolled over the system to Oct. I noted that the two terminated employees are still in the 12 Months report as well as RemumList. Please advise how to resolve this issue. It will have the problem to PAYE and UIF.

  • Good day. If you are in October and only terminated the employees now in October for September, those employees will still form part of all reports for the month of October as they were only terminated now. There has still been activity on their record. Only once you roll over to November will they become inactive. Remember, these employees still have figures for the tax year, they will always be on the 12 month report for the current tax year. Let us know if you have any additional questions.

  • Good Day,

    I am trying to run my equity reports I am on version 5.3b. The error is runtime 70 permission denied

  • Hello, you have asked this question on an announcement thread, please will you add a new question to the general discussion forum, you do this by clicking on the +New button on the right of the screen. The team will then be able to pick up the question and respond. Thank you.

  • Good day

    I am so frustrated, support is no longer what it was. I really don't know what to say. I am struggling to get assistance since last Thursday no one just bothers.