The fastest way to gt an answer will be to log into the Customer Zone, click on Support Base and select Knowledge Base and search for "reset a Live Run" in the keyword section.

This will provide you with the multiple ways how to reset the live run.

Should you still experience any issues, you are welcome to contact the support desk. The offer live chat (for quick queries), e-mail support and telephone support.

Click here for more details on the support options

Here is an example of the solution on the Customer Zone:

Thanks, I got the pop screen where you must click yes, no or cancel, and was not sure what to click on. So I will click on Yes and then hopefully continue.

Yes, that is the quickest way to rest, and will apply it to all companies included if you are doing it for multiple companies.