VIP SMART Reporting (Library Not Registered)

SUGGESTED

Good Day City,

I am getting the below error when running a report on SMART reports. The application can launch successfully but when you run a report, the error pops up;

Resolutions attempted;

  • Reinstalling the VIP Premier + SMART Reporting
  • Copying DLL files onto the System32 & SysWOW64 folders
  • Confirming that client is on MS Office Professional (2013), 32bit
  • UAC is set to "Never Notify"
  • Apply changes in ODBC
  • Confirming that ODBC licensing is valid
  • Restart the PC
  • Repair MS Office
  • Reinstall the Sage Connected service + Runtime
  • Searched for solutions on the City & ZA-KB links

In essence, I have exhausted all my options. What could be the problem?

For Sage, this is logged under HD14188315 , and its a bit urgent please - thank you

Regards,

  • 0

    Good Day Takawira,

    I'm following up on the logged case you mentioned. To investigate further on what the problem could be can you please tell me when last did SMART work correctly? Does it work for other users?
    Regards
    Maz
  • 0 in reply to MazG
    SUGGESTED

    Hi MazG,

    The SMART last worked in Dec. Client changed PCs and we have confirmed that all settings are exactly the same. The only change was to downgrade Office 64bit to 32bit as per advice from Sage (according to client) , so I am suspecting the error is that of MS Office not having installed all required files - that was why I had to repair the program.

    Thanks.