NEW ETI UTILITIES TOOL

SUGGESTED

I am really concerned about this tool.  It is inconsistant.

Example:  You run the tool and it displays the red error columns and the adjustment totals.

If you run the tool again, figures change to R1-00.  How is this possible?

The next question I have, is why did VIP keep on calculating ETI for employees that have completed their 24 month period althought the ETI SETUP SCREEN was correct.

IF this was a VIP error, I humbly request VIP to man-up to it and acknowledge it in order for us to proof to our customers that this was not an error on our side. 

We are all human and as smart and as good as VIP has always been, it is also just humans writing the programs.

PLEASE - IF THERE WAS ANY PROGRAM ERROR FROM VIP SIDE, PLEASE ACKNOWLEDGE IT in order for our customers not to lose faith in us.

At the moment, I don't trust the new tool and I am hesitant to utilise it to make changes as I am not so sure that is functioning correctly.

Is there an excel spreadsheet available to do a manual comparison please?

Thank you

Marlene Wentzel

  • 0
    SUGGESTED

    Hello Marlene Wentzel

    During the Mid year reconciliation period, it came to our attention that many of our customer’s ETI setups are not correct and that all releases during 2020 was not always installed in the correct processing periods, resulting in incorrect calculations.

    At that stage, Sage requested customer to check and reconcile their ETI, and if there were any uncertainties or incorrect calculations, Sage assisted customers to recalculate the correct values, in the correct processing periods, using the compliance rules for the specific periods.

    To streamline the mid-year process, tools were developed to do these calculations and make it easier for customers to resolve the discrepancies themselves, without having to ask Sage to do it.

    The excel spreadsheet generated by the tool can be saved at any stage and used for calculations, if the customer prefer to do the calculations themself. From left to right, the period set and count is the values as currently in the payroll. The “light green columns” is the values as calculated by the tool.

    Same applies to the Incentive values. The green Tax incentive column is the value as calculated , Tax incentive (Before change) is the value as currently in the payroll.  and the Tax Incentive To Import is the value to be imported in the payroll.

    If you have any queries with regards to the use of the tool, please review the following information:

    How do I use the ETI Validation tool ?

    You can also contact your Business Partner for assistance.

  • 0 in reply to Avril.Ramdhunee

    Hi Avril

    I know for a fact that our updates were loaded as they came out.  Just yesterday I ran the Utility tool again, on the verification process it says remuneration Less than permitted value. (Step 1)   In step 2 it will say again remuneration list exceeds permitted value.  How can it at one calc throw out a value of R750 and with the next calc a value of R1-00.  That is impossible.

    I have watched you You Tube Video several times to make sure that I am doing everything correct.  Even after correction is run and you re-validate it, periods still shows in red as incorrect.

    Why is it that now where we can just find a normal EXCEL spreadsheet to do some tests yet other much simpler payrolls offer an excel spreadsheet for manual calcs to check.

    I am also highly unhappy with the support.  I have uploaded one of my companies last week already to a consultant for support where the company hangs and does not do spreadsheet.  I now have quite a few.  I have had no feedback on this but yet I get email from VIP to say ticket closed.

    Quick chat is quick to say the query is to complex.  Via the web form you get little joy.  Phoning you hang on for hours and eventually when the consultant come back to you, they cannot here you although I can here them clearly.  The will not bother to phone back.

    I have been advocating on my advertisements for 21 years that I make use of the number 1 Payroll company in South Africa, but I am sorry to say, the support is lately just not what it used to be in the olden days.  We are now bombarded with links and with answers that you can clearly see is a standard answer from VIP which is like just forwarded to us again.

    At the moment I am not a happy chappy.

    Kind regards

    Marlene

  • 0 in reply to MWentzel

    Hello Marlene

    With regards to the Excel sheet hanging, I would suggest you check the Regional settings on the machine. The following Knowledgebase article provides you with the steps Recommended Regional Settings.

    Kindly provide me with the reference ID for your support log and Site Code. I will direct your query to the relevant Team Lead for further assistance.

  • 0 in reply to MWentzel

    Hi Marlene. Hope you are well. I have not seen an Excel sheet that allows you to do manual cross checks. I have created one once but it took quite a bit of time to compile as all the various calculations need to built into it. So it is definitely doable. The challenge you will have with that is that you will either need to attempt this yourself, with some guidance, or, you can outsource it to someone to write it for you, which will then have a cost attached to it.

    You are more than welcome to reach out to me and I will see how I can assist you with your current ETI challenges.

  • 0 in reply to Shani Cloete

    Hi Shanie, if you don't mind please contact me at [email protected] re assistance.  I thank you kindly.

    Marlene

  • 0 in reply to MWentzel

    Hi Marlene, I have just sent you an email.

  • 0 in reply to Avril.Ramdhunee

    Hi Avril

    I am just as frustrated as MANY other customers.

    Who's fault was it that customers period count and sets are such a mess? The tool makes no sense and create more confusion.

    1. Our setup was done by a VIP consultant.

    2. Releases was installed in the correct period.

    3. Sage call centre is not what is used to be! (a) Calls are dropped  (b) Lines are very bad or "I can't hear you" (c) whoopy they talk to me, I am told very quickly to make use of their "business partners", which comes with a huge price tag! 

    Why are our yearly licence renewals so high as this should include COMPETENT AND THOROUGH support. Prove me wrong, phone me back and sort the ETI issues out.

    We can't sit with never-ending ETI issues, we have a business to run!

  • 0 in reply to Anita Harmse

    Anita I fully agree with you, VIP is just not what it used to be.  It is painful get support and I strongly feel that for the price we pay for our license fees, that support should be better.  There were not such thing in the past as Business Partners for which we had to pay extra for.  VIP was the support. 

    I am also very frustrated as I have clients not believing me when we tell them that we are sitting with a huge problem with the ETI at the moment.

    I hope our cry for help is heard and that VIP will restore their name in honor with the support we were used to get and stop referring us to Business Partners or Consultants. 

  • 0 in reply to Anita Harmse

    Hi Anita

    Should you have any specific issue\queries on the tool you are unsure of, please reach out to our Support Team by registering your enquiry on a Webform and we will get back to you. 

    I would also suggest you to include an employees ETI History information for the support Team to investigate further

  • 0 in reply to Avril.Ramdhunee

    Hi Avril

    I have tried just now to reach out to your Support Team to register my enquiry with the link you've provided....I get to a page with options RENEWALS, SALES, TRAINING or BOOK A CONSULTATION. I take it you will pay for this?

    Your answer is a poor "window dressing and don't make noise" response.

    It is time to look for a new service provider.

  • 0 in reply to Anita Harmse

    Hi Anita - look towards the lefthand side of that page, under Web Forms, then click on submit query. You are more than welcome to email me your issues - I have been helping a few customers and could possibly just offer some guidance. If you hover over my name you will see my contact details.

  • 0 in reply to Anita Harmse

    Hello Anita

    Here is a direct link to log a Webform with the Support Team

    https://app.smartsheet.com/b/form/a549d45fc37844718805669a5418155f

    Kindly provide me with the Web form HD number. I will escalate the query to a Team Lead.