Invalid password error on ACB listing

Question

Good day 
 We had two companies disappear from our company listing two days ago. I was able to restore the companies and changed the company password on the Global screen in order to access the companies again. 
 We pull one ACB transaction report for multiple companies in order to release it in one batch - however when I try to log in with my password on the ACB listing screen it tells me my password is invalid for both these companies. 
 Any suggestions on how to fix the issue? 
 Thanks 
 Claudette

Avril.Ramdhunee · Accepted Answer

Hi 
 On the Company Listing screen, click on the Global Access button, on the bottom right corner select Sync users. 
 You will get the following message:

Please ensure your users are logged out and select Yes

ClaudetteLR · Answer

All sorted, thank you very much

Avril.Ramdhunee · Answer

Hello ClaudetteLR 
 You can start by reapplying the sync on the global access screen. Also make sure you have access for the payrolls you are exporting the ACB file.

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Invalid password error on ACB listing

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