Good day Talieth. Thanks for the above query. I have interacted with you on chats support and also on email. Please kindly advice if the solution worked for you.

Regards 

Hello Taleitha

I managed to locate this article on the Knowledgebase that you can use in addition to the steps provided by my colleague via email/chat support. Please advice if the solution has assisted you with the query.

How to resolve a File/Status error 42 File not open (Close, Unlock)

Hi Avril,

Thanks for the advise. I managed to fix it. The Pay file was missing in my directory. Sage sent  it to me and now everything is running smoothly again.