Morning Madeleine

It sounds as if the file is not being located. (Status 35 - means file not found) Try saving the file into the payroll folder and then doing the import. Should that still pose an issue, please advise on the file name, the payroll drive letter and payroll folder name. If the file was created via SMART reporting, it will be/should be in the correct format. In terms of the steps, there are SMART notes for the macro within the SMART module but do let us know if the above does not work. We can re share the macro notes with you.

Kind regards, Sandira

Thank you Kindly for the reply Sandira, I have tried doing to import file again and still no luck, saved it in the payroll folder, it stall says the same. it there somewhere a manual or instructions I can use? I must be doing something wrong. 

thank you Kindly ! 

Hi Madeleine,

Have you tried saving the file to the local computer, and what is your filename? It seems as if the system cannot see the location, and this could be related to mapping issues (due to environmental issues, the system location is seen as an UNC location for example \\server\Sage\Payroll, and not the mapped drive allocation e.g. v:\Payroll). This can be viewed on the Sup Help screen where it will show the installation location.

The acceptable file formats are .ASC and ,TXT. I would recommend  that you open your file with Notepad cand compare to see if it looks the same as the attached example.

D001#12345678001         20150430    00000000000+00000004000+00000125000+00000000000+DEPTJOBCOSTCODE JCSUB   JCLEV4JCL5Z     

We have also seen that file association might change what the file looks like inside, thus the system cannot read the file.

Should the issue persist, we would recommend that you escalate your inquiry via web form.

Hi Francois, thank you for reply, yes i just checked an my file does look like that one.

I saved it on local file and added the TXT at the back of the file, and it worked! 

thank you all ! now work will go much faster!