ESS support for a user

SOLVED

Hello ,

Please I need to ask about an issue for user's ESS account that it run very slow that it took much more minutes than any other user's account , so I need to know if their is a way to make his account much more faster while making on it any process 

The user name is : Mohamed Shoukry

the user's code on ESS : 00142072

Best Regards,

Yara