Sage Payroll

We are struggling to connect this whole morning already. None of the suggestions are working. Struggled to roll over and the system keeps trying to reconnect. Any one have feedback on this? Thanks

When processing a petrol/fuel card in and out for tax purposes, do we use the full statement amount inclusive of bank charges? Kind Regards, Andrea Pinho

Hi, please assist with an option that will allow me to do a full system back up before rolling over to the next period, there seems to be numerous loses of information whenever a rollover is made. thank you

Good day, We are hoping to switch from Desktop to Cloud, but we are struggling with how to deal with Group Life Cover Fringe benefit on Cloud payslip definitions. On Desktop we used codes 6404 Group Scheme Employer Contributions and 9404 Group Scheme…

We are using the cloud payroll but since Feb22 I have had endless issues, So basically what’s happening is every time I do rollover it tells me rollover complete but then won’t let me back in as it tells me rollover not complete… I’ve been forced to thumb…

This is my first time using sage payroll and adding in tax directive. I have added in the tax directive on the wrong employee. How do i delete it?

Is there a template to import hours into payroll or is the export the correct format to upload. Kind regards Anele

How do I choose a password for my employees' payslips, when emailing them? I select the check-box for password-protection, but it doesn't give me an option to actually choose a password. The employee then cannot open the payslip without a password.

Good evening, I would like to know if an employee has finished a fixed term contract and is about to sign a new permanent contract, are they not supposed to get leave paid out? I'm using sage pastel. On the system I believe I must create a new profile…

I have a client who have a multiple payroll cycles on their account. They now want to employ someone to manage the Weekly wages cycle, but don't want that person to have access to the Monthly wages cycle. Is it possible to limit that person's access…

Hi All, I have added a new employee but when I input his personal information I get a red flag for invalid IRP5 information. This then relates to his second name. The thing is he doesn't have a second name and it wants me to add something. How can I fix…

I have exported my IRP5's/IT3A's into SARS Easyfile. I captured the EMP501 and reconciled to my Tax Certificates. I submitted to SARS. SARS came back with a ETV feedback. When I print the errors, it reflects that some staff members not assessed…

Good day, So we have a system where staff gets 1.75 leave days per month because they work 6 days a week. And when they start working they only start getting leave after a full month worked. We struggle to get the leave to balance on sage. Also…

Good day, I would like to know how I can add reminders on Payroll (when a staff members contract almost expire and need to be renewed; need certain documentation, going on leave the list goes on) I don't know if its possible but we work with 300…

Hi, We have implemented a new payroll system and enter the payroll backlogs and close the period until December 2020. Similarly, we need to enter and process the staff final settlement within the 2020 year ie October 2020, November 2020.

When I am processing payroll and sending out the email of paystubs from within sage the system times out. If I restart the process after it times out, the system starts from the beginning of the list of emails again and will time out, My CFO has adjusted…

Dear Team, We are happy with the new look. However, we have a challenge amending Finalised Payruns. Previously, we had the option to remove and re-enter the pay run (which was tedious, but solved the problem). Unfortunately as we speak we are unable…

Hello, I like the new look, however I have two MAJOR problems: REMOVING PAYRUNS - Further to the new look, it appears that the option to remove pay-runs has been removed. As we speak I have a challenge correcting year to date values with a case…

Is anybody else getting a blank top without the menu to create new month payroll?

Good morning I believe that SARS has implemented a 4-month SDL payment holiday (SDL automatically blocked out on Efiling Declaration). However, Sage still pulls the SDL figure on the EMP201. Will Sage Payroll be putting something in place to account…

How should I process the TERS benefit received after salaries have been paid, as this impacts the PAYE and UIF? Thanks Liezle

I would like to know when the Covid-19 ters allowance IRP5 code 3724 which refers to "Any benefit received from a COVID-19 Temporary Employee/Employer Relief Scheme and paid to the employee", will be updated on Sage One payroll as per the Updated SARS_PAYE_BRS…

Hi, please help! How should I show the SAFT funds on payslips? On the SAFT website, it states "Government has accepted the principle that these amounts of R750 per week payable to the employees will NOT be subject to PAYE, even though they are…

Good morning to all How would one administer the TERS benefits received in payroll? Since the benefit is neither income nor remuneration. Many thanks

Good day, How would one go about processing the April Payroll: 1. if a company is receiving TERS benefits only 2. if a company is receiving TERS benefits & topping up employees salaries? What are the implications of EMP201? Many thanks…