Good day PSCI,

Thank you for your post.

I sincerely apologize for what you have experienced, note that we will need to investigate the error and then possibly refer the error to our Technical Department.  Please grant us Support Access (by clicking on your name on the top right-hand corner, manage accounts, support and then grant access):

o          Description of Issue :

o          Site Code :

o          Company Number :

o          Cycle :

o          Company Name :

o          Employee Code :

o          Expected Result :

o          Access :

o          Screenshot of Error :

o          Do you Claim ETI: Yes or No

We will take from there and provide feedback.

Regards,
Khanyisa|

P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

To verify an answer simply go to your post and click “More” > “Verify Answer.

Good day PSCI,

Thank you for your post.

I sincerely apologize for what you have experienced, note that we will need to investigate the error and then possibly refer the error to our Technical Department.  Please grant us Support Access (by clicking on your name on the top right-hand corner, manage accounts, support and then grant access):

o          Description of Issue :

o          Site Code :

o          Company Number :

o          Cycle :

o          Company Name :

o          Employee Code :

o          Expected Result :

o          Access :

o          Screenshot of Error :

o          Do you Claim ETI: Yes or No

We will take from there and provide feedback.

Regards,
Khanyisa|

P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

To verify an answer simply go to your post and click “More” > “Verify Answer.