Sage Payroll Professional

Resolved 27/03/2024 15:00 The cause impacting on the site performance was identified and changes have been applied to improve the performance and prevention of event recurring in the future. Our team have been monitoring the system which has been…

Hi, I'm seeing at multiple clients and multiple browsers that SSS is currently not able to login.

A patch file has been deployed for Sage Business Cloud Payroll Professional Release 6.0b on 26 June 2023. The following message will display on the Payroll Subscription screen: What is included in the patch file? The patch file includes: Lesotho…

The latest version 2.5 of the Sage HR and Payroll Self Service is now available on the iOS Appstore for Apple mobile device users. Click here to view and download the mobile app. Compatibility: Requires iOS 8.0 or later

The latest Sage HR and Payroll Self Service Version 2.5 app is now available on the Google Playstore for Android mobile device users. Click here to view and download the mobile app. The required operating system for your mobile device is Android…

I have a number of different clients who's employees are saying that the emailed payslip is not opening with their ID number but the uploaded payslip to Sage Self Service does. What password opens the emailed payslip?

Hello Sage Community I have 3 new employees that joined the company and need a tutorial on how to apply/ view leave on SSS. Is there a solution like that ? or I should take screen shots to create my own presentation?

We have updated your Sage Self Service application to the latest version, and have included the following features/improvements: Company Holidays: The Administrator can view the uploaded public holidays per company, and delete them if incorrect …

The latest update Version 1.19 for Sage Self Service has been deployed and includes fixes the following reported issues: Payslips do not want to download Travel Report does not return any records Counter shows on Inbox, but there are no records…

Sage Self Service has been update to Version 1.18. What are the changes in v1.18? Branding changes Employee GUID (Enhancement) Leave Types Enable/Disable function (Enhancement) Customer Claim Transaction List (Enhancement) Items Resolved…

Our leave approval process is very simple: Direct line manager approves leave, and the Payroll Admin then does a final approval to get the leave into the system on a schedule. Occasionally a line manager will be on leave, and their reports submit leave…

Sage Self Service has been update to Version 1.17. What are the changes in v1.17? Declined transaction does not show in the users’ inbox For more details, click on the "What's New" button on the Self Service website.

We've deployed an update to Sage Self Service last night, to address a few user requests regarding the daily update emails: Space between mail addresses is trimmed Date of birth now shows next to the employee name Header is correct…

Please take note that the Sage Self Service (SSS) site will be down on Saturday 15 January from 8:00 - 22:00 due to maintenance. The following message displays on the site:

Please see the screenshot below. No employees appear on the report. Is there something going on this morning, normally there is no problem. Also, when I try the select employees option, there are no employees.

Hi Who can I speak to for this set up, currently using VIP Classic and this solution is newly acquired. Kind Regards

Good day I have been using SBCP for a year and Self Service has been active since we started using SBCP. There is one employee that no longer can apply for leave through Self Service. When he wants to apply there are no leave types to select. It is…

Please take note there will be a scheduled maintenance and the site will not be available on the 2 nd June from 19h00 to 21h00 Please note: Administrators and Users will not be able to transact or view documentation during this period.

Update 25/02/2021 09:20 We are happy to report that the issue has been resolved and users will be able to access the Self Service site again. Thank you for your patience and understanding Original post We are aware that users are experience…

Sage Self Service has been update to Version 1.14. What are the changes in v1.14? Close leave transactions Delete employee records Updated RSA 2021 public holiday calendar For more details on the changes, refer to the updated release notes…

Hi Support, When applying for leave on SSS, how do I ensure that weekends and public holidays are excluded? for example, when an employee applies for leave for two weeks, SSS calculates that 12 days have been requested, however it should only be 10…

Good Afternoon, Can I log leave on behalf of my employees on SSS? I am the administrator or do I need to log leave on the payroll itself? Thank you Yolandi

We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites. The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

We have recently become aware of an issue which affects Payroll Professional users with Sage Self Service Scenario: Leave transactions and custom claims approved by the Administrator, is re-posted to payroll when running a synchronisation, resulting…

Is there a problem with SSS at the moment? I have been unable to upload my August payslips. All August claims pulled through twice. Luckily I noticed this and could change before I paid the staff. Is this perhaps something that I did unknowingly?