Hello 5323

Can you please quote the full error message you get, so that I can help you

Pontsho

Good morning, it was just 'Error code #1009'. I restored from Back Up and then did the whole process and then submitted. EasyFile was happy with that (I hope). Thank you for your response.

Thank you for letting us know. I had a look at the Sage Knowledgebase, and found 2 articles which included #1009 and e@syFile:

• e@syFile Error: "Could not change to the selected employer Error #1009"
• e@syFile Error: "Cannot save certificate Error # 1009"

Based on the information provided, a restore was the only known solution. Its unfortunate you had to do it, but just glad you were able to process and submit!

Yes, was unable to change to the selected company for just the one company. But it is sorted now. Thank you.