We are aware of an issue were Apple MacBook users are unable to launch the payroll when using Google Chrome or Microsoft Edge.
The following message appears when launching the payroll:
This issue is currently being investigated.
Current Work Around: The current work around is to use Mozilla Firefox
Note: When accessing Sage Business Cloud Payroll Professional with Mozilla Firefox on a Macbook, the navigation on the site is not as expected or a floating keyboard appears that cannot be deactivated.
The following article will guide you on How do I disable hardware acceleration on Mozilla Firefox?