Announcement!
This is a notification for product news or an alert. If you have a question, please start a new discussion

Known Issue: Apple MacBook users unable to launch payroll when using Google Chrome or Microsoft Edge browsers

We are aware of an issue were Apple MacBook users are unable to launch the payroll when using Google Chrome or Microsoft Edge.

The following message appears when launching the payroll:

This issue is currently being investigated.

Current Work Around: The current work around is to use Mozilla Firefox

Note: When accessing Sage Business Cloud Payroll Professional with Mozilla Firefox on a Macbook, the navigation on the site is not as expected or a floating keyboard appears that cannot be deactivated.

The following article will guide you on How do I disable hardware acceleration on Mozilla Firefox?