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  • Updated | Performance issue on Sage Business Cloud Payroll Professional - Users unable to log into the payroll application

    Update 2022/01/24 12:30 The service has been restored and users are able to login to the application. The technical team will keep monitoring the system. Original post 2022/01/24 12:15 We are aware of the performance issue affecting users attempting…

  • Resolved | Technical issue: Users are unable to log into the Sage Portal (2021/07/2021)

    Update 13:30 This issue has been resolved and and user will be able to access the Sage Portal again. Thank you for your patience and understanding. Original post 11:40 We are aware that users are unable to log into the Sage Portal ( https:/…

  • Technical issue: Delays in receiving Sage ID access invite and Sage Self Service emails

    We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites. The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

  • Where is my Login button to access Payroll Professional?

    When you access https://sagepayrollprofessional.com you will notice that the Login and Existing user? buttons have moved. The buttons have moved to a section "Are you an existing customer" situated on the page, under the onscreen green block and picture…

  • Sage Business Cloud Payroll Incident 26 August 2019 - Users unable to log in (RESOLVED)

    Incident update (11:27) The site is up and running again, and users will be able to log in again. We thank you for your pateince and apologise for any inconvenience caused. -------------------------------------------------------------------------…

  • When accessing the system and going to an employee's record, a message is displayed that someone else is accessing it but no one is logged in

    Sage Business Cloud Payroll Professional is not a website where if you launched it, you can just click on the red cross and close the page. In closing the system in that manner means you are closing it unnaturally, leaving files open in the backend. …

  • Is there a way to ensure no one else accesses the payroll data?

    A unique Sage ID is created by each authorised user, and only those users are able to access the system

  • Do consultants still need to access my payroll with a “Support Password”?

    Your consultant can no longer access your system without you sending an invite to assist you. On the Company Listing Screen, select Access Control. On the bottom right-hand side, click on the Invite Consultant option On the pop-up screen that will…

  • How do I give access to my payroll to a Sage consultant?

    Click here for a guide on how to provide access to a Sage consultant.

  • Will I be able to access my payroll without the internet?

    No you won't as Payroll Professional requires a stable internet connection to be able to access and process the payroll. For more details, click here to refer to the Technical Requirements and Specifications document.

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