• RESOLVED | UPDATE: Performance issue on Sage Self Service: Users unable to log into the Self Service website

    Update 25/02/2021 09:20

    We are happy to report that the issue has been resolved and users will be able to access the Self Service site again. 

    Thank you for your patience and understanding

    Original post

    We are aware that users are experience a looping issue…

  • Sage Self Service updated to Version 1.14 (2020/12/08)

    Sage Self Service has been update to Version 1.14.

    What are the changes in v1.14?

    • Close leave transactions
    • Delete employee records
    • Updated RSA 2021 public holiday calendar

    For more details on the changes, refer to the updated release notes available…

  • Sage Self Service Leave

    Hi Support,

    When applying for leave on SSS, how do I ensure that weekends and public holidays are excluded? for example, when an employee applies for leave for two weeks, SSS calculates that 12 days have been requested, however it should only be 10 days…

  • Sage Self Service Can I log leave on SSS as an administrator?

    Good Afternoon,

    Can I log leave on behalf of my employees on SSS? I am the administrator or do I need to log leave on the payroll itself?

    Thank you

    Yolandi

  • Technical issue: Delays in receiving Sage ID access invite and Sage Self Service emails

    We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites.

    The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

  • Known issue: Duplication of Leave Transactions and Custom Claims from Self Service posted to payroll

    We have recently become aware of an issue which affects Payroll Professional users with Sage Self Service

    Scenario:

    Leave transactions and custom claims approved by the Administrator, is re-posted to payroll when running a synchronisation, resulting in…

  • Sage Self Service

    Is there a problem with SSS at the moment?

    I have been unable to upload my August payslips.

    All August claims pulled through twice. Luckily I noticed this and could change before I paid the staff. Is this perhaps something that I did unknowingly?

  • multiple companies

    in sage self service there is a option to link multiple companies.

    How do i unlink companies from the multiple companies?

  • SAGE SELF SERVICE

    How do we log Maternity leave on Sage Self Service?

  • Sage Self Service updated to Version 1.12 (2019/10/16)

    Sage Self Service has been update to Version 1.12.

    What are the changes in v1.12?

    • Enhancement of Leave Report
    • Items resolved

    For more details, click on the "What's New" button on the Self Service website. 

  • Sage Self Service updated to Version 1.11 (2019/06/19)

    Sage Self Service has been update to Version 1.11.

    What are the changes in v1.11?

    • Improved Usability on Default Approval Structure and Workflow Management Enhancement
    • Payslips improvements
    • Administrator: password change process
    • Items resolved

    For mroe…