Good Day Justjenny 

Here are steps to follow when doing a resubmission:

Good day MazG

Thank you for your reply - however, it is not very helpful to me.

I did load the directive numbers as you have said, during the 2021 financial year as soon as I was given the paperwork from the agents. All agents were taxed according to these directive percentages. I used the EMP501 file generated from SAGE to upload all information into Easyfile.

When I generated the IRP5 certificates from Easyfile, the directive numbers do not appear on the IRP5's.

So, if the information is entered correctly in the SAGE software, why are the directive numbers not appearing on the IRP5's?

This is a big company to reload and resubmit the EMP501 and I do not believe that the problem will be solved as I will be using the same system and doing exactly the same process.

Kind regards

JustJenny 

Hi JustJenny

If the directive information appears on the payroll and on the payroll printed IRP5s, then it is quite possibly an issue with the SARS e@syFile software. I would recommend that you access the tax certificates on e@syFile first to check whether the information has populated on there. Then raise the issue with SARS and do advise us of the outcome please. If everything was captured on the payroll, it should definitely reflect on e@syFile after the live file was imported.

Kind regards,

Sandira

Any update on this? Having the same issue now with an estate agency and Sage and e@syfile

I cannot do my 501 recon or get the file for easy file because it keeps on giving error report:  rejected - you need to update the directive numbers on the Employee Details view.  The following income requires directives: Rytyd @0.75 hours

Hi Lameeskhan,

The error you are referring to, indicates the specific earning line is defined with a code that requires a directive number,

I would recommend to review you defintion setup, as the earning description does not sound like any type of income that requires as directive. If you still struggle with the issue by Monday, please reach our to your Business Partner consultant or Sage Customer Support via live chat.