Hello  [email protected]

The issue experienced sounds like an issue from last month, where configuration changes were made. Please follow the link below for steps to resolve the issue: 

Notification: Launch Payroll to update configuration settings (07/04/2021)

Please let us know if this solution resolved your problem.

Good day Avril 

I restored my Feb payroll back into my live (after I have rolled over to March and updated accordingly), now it doesn't want me to launch my live payroll but I can use the Year End solution except I get the report error. 

The companies are no longer in use after Feb 2021 but I have to complete their submissions. 

Any suggestions on how to get back into my live system and then go back to using the Tax Year end function as per your solution recommended?

Hi

Please can you submit a Webform for the Support desk to investigate your query before retrieving and restoring your backups.