Hi

Please provide your site code and company number so we can investigate. 

Thanks

Jaco

Hi Jaco

Site code is U12074.

Company name is Mining Consultancy Services.

Hi

I only see 1 payslip for period 8 (August) where period 6 and 8 had 24 payslips. Please print the payslips again, make sure you select all the options, exclude the email option. 

There is a possible problem with the syncing of transactions. We are working on a solution. I will keep you informed. 

OK I have done this.

Nothing yet.

Let's see what happens.

Hi Mary, your inquiry has been escalated to the support team to contact you to follow up on this issue. 

Thank you.

Hi Francois

I have still not received a reply on this.

I have been unable to print August payslips. July printed fine and so did September. I am doing the exact same thing that I have done for the other months so I just don't understand what the problem could be.

Hi Mary,

The support team has been asked to follow up on this - your reference for the query is HD12871657.