Good day KDU. Kindly send a copy here of the exact message you get when you import the file into e@syFile. We will then see if we have any information on how to resolve the issue. Kind Regards.

 IMPORT LOG REPORT
=========================================================================
 STATUS FAILED
=========================================================================
LINE NUMBER: 2
STATUS:
Failed due to unexpected error

Hi,

Here this is the exact message I received when importing the file.

thanks and Regards

KDU

Good day KDU. I have a suspicion that your e@syFile database might be corrupt. If there was an issue with the IRP5 file, it would not have imported on other e@syFile systems. Just to be sure, please send me your email address so that I can send you an email and then you can send me your file to review before you install a clean e@syFile.

My email address is [email protected].

Thanks and Regards

Karine

Thank you. I sent you an email.

Good day. As confirmed via email the file imported on our side. I suspect your e@syFile database is corrupt and that you should remove the existing database and pull the file in on the clean e@syFile.

Thank a lot we will do so. Let's try it this way.

Thanks a gain for your help