• RESOLVED | Technical issue: Unable to access login screen for Sage Business Cloud Payroll Professional

    Update 28/03/2024 16:30 SSAT The issue impacting on the Sage websites including the login pages was resolved earlier today and have been monitored to ensure that the pages perform as expected and there is no recurrence of the issue. Update 28/03…
  • Resolved: Sage Business Cloud Payroll Professional Login page " Sorry, there has been an error"

    Update 17:00: The website has been restored to reflect the normal selections. Original post: We are aware that the login page ( https://www.sage.com/en-za/cp/sage-business-cloud-payroll-professional/ for Sage Business Cloud Payroll Professional…
  • Updated | Performance issue on Sage Business Cloud Payroll Professional - Users unable to log into the payroll application

    Update 2022/01/24 12:30 The service has been restored and users are able to login to the application. The technical team will keep monitoring the system. Original post 2022/01/24 12:15 We are aware of the performance issue affecting users attempting…
  • Important: We are aware of an intermittent issue with Sage Cloud ID logins

    28 September 2021 17h26 - Our team is investigating the issue currently. We will provide updates here on Sage City.
  • Resolved | Technical issue: Users unable to log into Sage account to access payroll

    Update 2021/07/27 13:45 This issue has been resolved and services have been restored. User are now able to login and access Payroll Professional. Thank you for your patience and understanding. Original post 2021/07/27 11:16 We are aware that…
  • Sage ID User Interface Change: “My Account” link not working

    Updated Post (7 July 2021) A patch has been deployed on the system to fix this issue Solution Implemented : When you select the “My Account” option, you will be prompted to input your Sage ID email and password. Once this is done a new tab will open…
  • RESOLVED | UPDATE: Performance issue on Sage Self Service: Users unable to log into the Self Service website

    Update 25/02/2021 09:20 We are happy to report that the issue has been resolved and users will be able to access the Self Service site again. Thank you for your patience and understanding Original post We are aware that users are experience…
  • Where is my Login button to access Payroll Professional?

    When you access https://sagepayrollprofessional.com you will notice that the Login and Existing user? buttons have moved. The buttons have moved to a section "Are you an existing customer" situated on the page, under the onscreen green block and picture…
  • Users unable to sign-in to view articles on Sage Knowledgebase

    We have become aware that some users are experiencing difficulty to login to view content of articles on the Sage Knowledgebase. When you click on the sign in button when viewing an article, the process does not continue to allow you to login Our…
  • Login button on website unavailable on https://sagepayrollprofessional.com/

    Sage has launched a new website https://www.sage.com/en-za/ We are aware of an issue where the Payroll Professional page is affected and the "Login" button is not available on the website. The website Our website engineers are working on it and…