Sage Payroll Professional

Update 28/03/2024 16:30 SSAT The issue impacting on the Sage websites including the login pages was resolved earlier today and have been monitored to ensure that the pages perform as expected and there is no recurrence of the issue. Update 28/03…

Resolved 27/03/2024 15:00 The cause impacting on the site performance was identified and changes have been applied to improve the performance and prevention of event recurring in the future. Our team have been monitoring the system which has been…

Update 15:30 The issue is now resolved and user will be able to launch payroll without error. The identified cause has been fixed and measures in place for it not to occur in the future. Thank you for your understanding. Original Post: We…

Resolved 23/02/2024 12:00 Our team have been monitoring the system which has been performing as expected. Status page: Sage Business Cloud Payroll Professional - Operational Update 22/02/2024 12:00 The cause has been identified and changes have…

Updated post 2024/01/24 14:45 Sage Business Cloud Payroll Professional is available and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers are now able to access the system again. We thank…

Update 2023/10/30 Our technical team has confirmed that all backup instances made during the Start of New Period issue reported on 2023/10/24, which did not appear on the list of available backups to retrieve, has now been resolved. Thank you for…

Resolved 23/10/24 18:15 The issue has no been resolved and the system is performing as expected - you will be able to retrieve backups and perform a start of new period - please ensure to log out, of your Sage ID, before starting processing, to reinitialize…

Update: 2023/08/25 11:30 The websites are all working as expected after the issue was identified and resolved. Thank you for your understanding. Original post: We are aware of an incident where the Sage.com sites are currently displaying a maintenance…

Update 20/03/2022 The issue has been resolved , and user will be able to login and perform backups. We thank you for your patience and understanding. Original post We are aware of the following issues that have been reported on Sage Business…

Update 2021/07/27 13:45 This issue has been resolved and services have been restored. User are now able to login and access Payroll Professional. Thank you for your patience and understanding. Original post 2021/07/27 11:16 We are aware that…

Update 13:30 This issue has been resolved and and user will be able to access the Sage Portal again. Thank you for your patience and understanding. Original post 11:40 We are aware that users are unable to log into the Sage Portal ( https:/…

We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites. The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

We have become aware that some users are experiencing difficulty and are unable to launch their payrolls. When the you click on Launch, the message "Connecting to server appears" and then returns to subscription page, without opening the payroll…

Incident update (23:30) The site is up and running again, and users will be able to log in again. We thank you for your patience and apologise for any inconvenience caused. -------------------------------------------------------------------------…