• Important: We are aware of an intermittent issue with Sage Cloud ID logins

    28 September 2021 17h26 - Our team is investigating the issue currently. We will provide updates here on Sage City.

  • Sage Portal - Refreshed ex Sage VIP Customer Zone

    Important! Accessing the Sage Portal for the first time

    The Sage Portal replaced the Sage VIP Customer Zone, and the most important change is that the first time you log into the portal, it will require a Sage password.

    If you don’t have a Sage password…

  • Sage ID User Interface Change: “My Account” link not working

    Updated Post (7 July 2021)

    A patch has been deployed on the system to fix this issue

    Solution Implemented: When you select the “My Account” option, you will be prompted to input your Sage ID email and password. Once this is done a new tab will open, allowing…

  • Technical issue: Delays in receiving Sage ID access invite and Sage Self Service emails

    We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites.

    The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

  • Users unable to sign-in to view articles on Sage Knowledgebase

    We have become aware that some users are experiencing difficulty to login to view content of articles on the Sage Knowledgebase.

    When you click on the sign in button when viewing an article, the process does not continue to allow you to login

     

    Our vendors…

  • Sage Business Cloud Payroll Incident 26 August 2019 - Users unable to log in (RESOLVED)

    Incident update (11:27)

    The site is up and running again, and users will be able to log in again. We thank you for your pateince and apologise for any inconvenience caused.

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  • Is there a way I can improve the security options on my Sage ID password?

    Yes there is. Once you have created your Sage ID and you are successfully logged in, at the top right hand side of the page, click on the drop down arrow next to your user name.

    • Click on My Account
    • The following options will be available

    • Security…
  • I forgot my Sage ID password, how do I recover it?

    If you accidentally misplaced your password for your Sage ID, follow these steps to reset it:

    • When you are on the Sage ID Login page select Forgot your Password 
    • Complete your email address used with initial registration
    • Tick the ‘I’m not a robot’ block…
  • Is there a way to ensure no one else accesses the payroll data?

    A unique Sage ID is created by each authorised user, and only those users are able to access the system

  • What is Sage ID?

    Sage ID is an online profile created per User when signing up for Payroll Professional or invited to access the system.

    The Sage ID will be linked to the specific system the User is trying or purchased.

    The User can increase security by setting up additional…