Welcome to the Sage VIP Classic and Sage VIP Premier Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with peers, partners, and pros.
2-factor authentication (2FA) adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it's you.
This feature will be mandatory for all users as from 19 March 2024.
If you have not setup 2-factor authentication…
Sage is dedicated to creating a culture where customers like you are switched on to cybersecurity and take full advantage of the technologies available to help keep software and data secure. According to a recent Microsoft study, 99.9% of ransomware attacks…
Important! Accessing the Sage Portal for the first time The Sage Portal replaced the Sage VIP Customer Zone, and the most important change is that the first time you log into the portal, it will require a Sage password .
If you don’t have a Sage password…
Updated Post (7 July 2021)
A patch has been deployed on the system to fix this issue
Solution Implemented : When you select the “My Account” option, you will be prompted to input your Sage ID email and password. Once this is done a new tab will open…
We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites.
The Sage technical teams are currently investigating the issue to resolve this as soon as possible…
We have become aware that some users are experiencing difficulty to login to view content of articles on the Sage Knowledgebase.
When you click on the sign in button when viewing an article, the process does not continue to allow you to login
Our…
Incident update (11:27)
The site is up and running again, and users will be able to log in again. We thank you for your pateince and apologise for any inconvenience caused.
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Yes there is. Once you have created your Sage ID and you are successfully logged in, at the top right hand side of the page, click on the drop down arrow next to your user name.
Click on My Account
The following options will be available
…
If you accidentally misplaced your password for your Sage ID, follow these steps to reset it:
When you are on the Sage ID Login page select Forgot your Password
Complete your email address used with initial registration
Tick the ‘I’m not a robot…
Sage ID is an online profile created per User when signing up for Payroll Professional or invited to access the system.
The Sage ID will be linked to the specific system the User is trying or purchased.
The User can increase security by setting up…