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  • RESOLVED | Technical issue: Unable to start a new pay period error "Execution Timeout Expired"

    Resolved 23/10/24 18:15 The issue has no been resolved and the system is performing as expected - you will be able to retrieve backups and perform a start of new period - please ensure to log out, of your Sage ID, before starting processing, to reinitialize…

  • Report Preview: 'This content is blocked. Contact the site owner to fix the issue' when printing reports

    We are aware that a few customers experienced the following scenario when printing any reports: When the Report Preview appears onscreen to allow the user to save/print the report, the following message dispalys onscreen, and the user is unable to see…

  • 2022/23 Interim EMP501 Reconciliation Submission - 'ERROR 0001' when submitting EMP501 to SARS on SARS e@syFile

    The South African Revenue Service (SARS) has issue the following notice* in regards to a specific error experienced when submitting the EMP501 on SARS e@syFile, related to the pre-populating of the EMP201 declared liabilities. Employers impacted by…

  • ETI value differences errors when importing Interim EMP501 IRP5 files into SARS e@syFile

    We are aware of the following scenario resulting in SARS e@syFile import errors: You are generating the IRP5.23 file using the IRP5/IT3a report on Release 5.8a, for the 2022/2023 Interim EMP501 Reconciliation (mid-year) Submission The SARS e@syFile…

  • Known issue: SARS e@syFile error "If Year of Assessment (3025) is 2022 and ETI Month (7006) equal not to 08, 09, 10, or 11 and ETI SEZ code (7009) is not completed and if employees age for the specified month ..." where age in error more than 100

    We are aware that a number users have experience an error message referring to ETI values calculated where the employees age is invalid, when importing the IRP5/IT3a file into SARS e@syFile, Refer to the example below where the employee's age in the…

  • Update|Resolved: Lesotho - Error: "No tax tables exist for this specific tax year. This program will now shut down. Please contact your Sage VIP Support Desk."

    Updated Post 15 April 2021 We are pleased to inform you that this incident has been resolved. A fix was deployed into the system to correct the below known issue. How do I know the deployed fix was installed successfully? The start new period…

  • Notification: Launch Payroll to update configuration settings (07/04/2021)

    Our strive to improve the performance of Payroll Professional required some configuration settings to be updated. This will require you to launch your live payroll from your Subscription page, prior to attempting to use other functions (restore or access…

  • RESOLVED: Known issue on Release 5.5b: Errors when printing or viewing payslips on the Employee Payslip Information screen (PS)

    Update 25/01/2021 The issue has now been resolved and users will not experience the error messages when printing or previewing payslips on the Emloyee Payslip Information screen. Original post 22/01/2021 We have become aware that the following…

  • RESOLVED - Netcash ACB: "Error Posting Payment records to server" when uploading payment files (27/11/2020)

    Our services teams have been made aware of an incident that is affecting customers using the Netcash ACB layout for payment. Please see the details below : Issue: When running the Netcash ACB export from payroll, the error message "Error Posting Payment…

  • SARS e@syFile Status Dashboard response error "1777"

    It has come to our attention that employers have received ETI errors (Error 1777) on the EMP501 Status Dashboard in e@syFile after submission (see below). SARS has confirmed that this is a system error on their side where e@syFile accepts the submission…

  • SARS e@syFile: Relaxed validations on IRP5 code 4587 (Exempt foreign employment income in terms of section 10(1)(o)(ii) of the Income Tax Act)

    One of the new IRP5 codes for for the 2020/2021 tax year is 4587 . Code 4587 reports the exempt foreign employment income in terms of section 10(1)(o)(ii) of the Income Tax Act, taken into account by the employer for PAYE purposes. This is to accommodate…

  • When accessing the system and going to an employee's record, a message is displayed that someone else is accessing it but no one is logged in

    Sage Business Cloud Payroll Professional is not a website where if you launched it, you can just click on the red cross and close the page. In closing the system in that manner means you are closing it unnaturally, leaving files open in the backend. …

*Community Hub is the new name for Sage City