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Resolved | Technical issue: Users unable to log into Sage account to access payroll

Update 2021/07/27 13:45

This issue has been resolved and services have been restored. User are now able to login and access Payroll Professional.

Thank you for your patience and understanding.

Original post 2021/07/27 11:16

We are aware that users are unable to log into the Sage account to access the payroll application.

When a user logs in with their valid login details, the following message displays:

The issue will also affect new user invites and migrations to Payroll Professional.

View the status if the issue on the following link: https://status.sage.com/

Our technicians are working to resolve the situation as soon as possible.

Should you require urgent assistance, please make use of alternative support options:

We will keep you updated here on Sage City and thank you for your patience and understanding.