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RESOLVED | UPDATE: Performance issue on Sage Self Service: Users unable to log into the Self Service website

Update 25/02/2021 09:20

We are happy to report that the issue has been resolved and users will be able to access the Self Service site again. 

Thank you for your patience and understanding

Original post

We are aware that users are experience a looping issue when logging into the Self Service website (ess.sagesouthafrica.co.za) and mobile applications.

This will also affect any synchronisation from the payroll application.

Our team is currently investigating the issue and will get back to us as soon as they have further information.

We apologise for any inconvenience caused during this time.