In preparation for the SARS Employer Mid-year Reconciliation (EMP501) due 31 October 2019, the Customer Service teams have implemented all possible measures to ensure our customers who require support are assisted.
We do anticipate, however, that our traditional telephonic and email support channels will be significantly impacted by the query volumes, extending the hold and response times you experience.
What tools are available?
Explore our latest support channel, the Sage Mid-year Centre, to get immediate and 24-hour access to all the information you will need to complete your Mid-year-end and the Interim EMP501 reconciliation:
- Sage Mid-year Centre offers the below resources for fast answers at one of the busiest times of the year:
- Articles: Browse year-end-specific topics, checklists, and guides
- Common Validation Errors: Find a list of the most common validation errors and how to resolve them
- Latest Product information: Review the latest news on product enhancements and tax updates
- Forums: Where the Sage community comes together to share product tips and help
- Live Chat: Learn about our online chat and get online assistance from knowledgeable analysts for simple queries, requiring quick responses.