Sage Pastel Payroll

Good day Is there anyone that has experienced the below error as we started getting it yesterday after the update to version 2025.1 and did the legislative update. We have spoken to Sage Support and even they have never encountered the error and they…

I am busy processing salaries. Pastel Payroll closed itself and from there I can not continue to process salaries. All our employee salaries need to be paid tomorrow. All tabs on my program are grayed out including Backup Company, Edit Employees,…

The problem with the Update Version 2023 Update 2 resolved. Problem: After updating payroll to Version 2023 Update 2 on a terminal server you get a popup that you need to create a new online account before you can work on payroll for connected services…

I have a client who works in Payroll on an RDP server. The RDP server is setup to use redirected printers. However, when i go the printer setup in Payroll it shows dozens of redirected printers which aren't linked to my client AND it doesn't show her…

Good afternoon I would like to know how I can speed up my monthly payroll. Everything has been set up but currently I have to manually enter each employees wage, I have the wages and pay filled in on an excel document. so how would one go by 'importing…

Morning, Does anyone know when the new pastel payroll update will be released for the change to the public holidays? We have clients that need payroll done this week so we need the update to the payroll in order for the leave balances to work out.

Any idea how to set up a customized user? I need to assign certain functions in the set up menu to an employee but not all of them. I have been advised to set up a customized user. When I try and do this I can only assign the whole setup menu…

Hi, When trying to update pay period to the next pay period I get an error of run-time error'-2147220990 (80040202)' Cannot open output file (bad file name, in us by other application). Please assist as I am 3 months behind with pay slips due…

Hi I'm having an issue with accessing Pastel Payroll HR 2022. Whenever I logging I get an alert that I should make sure the internet path or addres is correct. How do I fix this? And also when I try to create a company it tells me that "the window…

Hi there, we are trying to open one of the payroll files on our server and we recived this error. We can do a rebuild as is fails and following the guide of that error ends up with the date changing to the previous year end.

Hi there I see on Multiple Transaction Manager there is an option for a Take-on Batch. There is also information in the Help regarding this batch type. How do I activate it? I have tried on an empty Payroll, a Payroll with only new employees etc…

Good Day i hope you are well. I have exported payroll summary report from payroll , see attached for ease of reference. However, i would like to create monthly salaries from this report and import the salaries instead of capturing manually…

When i try opening the employee masterfiles i get runtime error 9 and then payroll closes. I have rebuilt the files, done legisaltive releases and nothing seems to work.

I’m hoping someone is able to shed some light on my enquiry. I require 3rd parties to submit and process garnishing orders on my payroll. Is this possible? Regards, Paul

Good day, I received the Negative tax totals error on my payroll this month for one of the employees. I emailed your support and Siphiwe was helping me up until Wednesday afternoon, but the support he/she gave did not help me as the payslip still…

Good day, I have a problem ons Sage Pastel Payroll Version 2022 update 1c where the code 5026 COVID-19 TERS Payment does not show on the 12 month report for one employee only. I have a total of 12 employees and on the 12 month report all the details…

Good day We ran this by SAGE support and they gave us the error75 KB. So we checked permissions and share permissions. But we still get Error 76. It keeps saying Path not found. So I scour the web for the elusive error 76. It comes down to permissions…

Good day everyone Our company does the following: Once any employee is employed for 6 months they join our group RA Scheme where the company contributes 100% (R1000) on behalf of the employee into the funds bank account end of the month Previously…

Hi, I hope you are able to help me. Every since I updated to 2021 (2) and did the Legislative release , The employees UIF has gone into a (-) ? Please could you explain to me why this happened? Thanks :)

Hi I'd like to know if we need to run any ETI updates before processing Aug payroll. Thank you

Hi We haven't had this type of problem before. First Outlook started complaining that two versions of the application were open when trying to email payslips, got past this error. Now the application isn't sending anything and I'm not getting any…

Good morning, we received the TERS payout to pay our staff for April and didn't pay any additional remuneration. As a result, the tax calculated for some of the employees is negative for April. As I am unable to include a negative PAYE on my EMP201 return…

Good day Sage, I need to do a new installation of the following Software on our new Server 2019 Windows STD. I need to know where I must start the prerequisites for the Server and the Pastel software and what I need to install first, second ext. I also…

Hi all. Short and simple Is there a way do update the legislative release on all company's at once, Instead of going in to every company one by one and updating? Thanks in advance Reasonancefate

Good day SAGE, I need to know if you have a solution for me. I don't what to use Microsoft Outlook to send email attachments out of SAGE Pastel. I use accounting Partner V18 and Pastel Payroll 2020. I installed eM-Client and made it the default app…