• How to change pay frequencies set up incorrectly

    I set up Pay Frequencies incorrectly using period 3 instead of 1. It is a new company from scratch but I have captured 150 staff (approx) and cant see myself recapturing. Please assist. They are monthly paid.
  • Is there a way to remove transaction codes from multiple payslips at once?

    Good day, I need to remove a transaction code from about 200 employees and add another transaction code. How do I do this? I really don't want to have to do it manually.
  • How do I process a deduction based on a percentage of the fixed basic salary

    Good day I am trying to set up a new transaction in which I can enter the qty and it will times that quantity by a percentage of the hourly wage I select. Is there a way to do this?
  • Director's Remuneration not showing separately on OID report

    Good day, Upon closing out the recently ended payroll year I noted that our director's remuneration no longer shows separately on the OID report as it used to - I have no idea how to correct this. I need to submit our return of earnings soon and need…
  • Pastel Payroll - Runtime Error

    Good day When processing my payroll run after the update I get the following error for one specific employee. Run-time error '-216233088 (80131500)": EVS.SDK: System.Data.Entity.Code.EntityCommandExectionExeption An error occured while executing…
  • Legislative Upgrade 2025

    I am losing faith more and more in Sage and their products! There was an issue with Sage Accounting getting the invoices out in time which caused a delay in us renewing our systems towards the end of last year And now the legislative release is…
  • Sage Pastel Payroll new transaction code(/s) for template codes 9404 & 6404

    We have Non-Contributory members for risk policies. How do I create transaction code(/s) for template codes 9404 and 6404 to work as but with own description? That is to only entering the amount once for company contribution code (9404) and it also…
  • Payroll opening balances

    I took over a payroll in November and added the YTD payroll amounts in the Default payslip processing tab. However, the opening balance amounts do not print in the Monthly Analysis report. It also does not get included in the tax totals of the IRP5 certificates…
  • Errors after latest update (2024 update 2) installed today

    Payroll - Error 1.docx Payroll - Error 2.docx Please help – I am getting multiple error codes after downloading and installing the 2024 update 2 on my system today (see attached screenshots)
  • Questions about Employee Verification Announcement

    Good morning I responded to the announcement on Thursday 02/11/2023 - Employment Verification Services Overview . I think the post might have been removed as I should have not responded to an announcement. I have taken the liberty of adding this to…
  • Sage Pastel Payroll - how to decrease an employee's rate per hour

    Good Day, We need assistance with changing 3 employees rate of pay (decrease in weekly wage) as their percentage is incorrect. The payroll system does not allow me to decrease hourly rate and I need this rectified for my payrun tomorrow. Please…
  • Adding rates to fortnight staff

    Hi, I want to find out. I added new employees to our system, how do I add the default rate to each employee?
  • Kenya release error 30 file 45

    I have uninstalled and downloaded the new update which was released, then re-installed as per the steps and per the email I received from [email protected] - even pervasive was reinstalled However I am getting this error and support is…
  • Form Designer Overflow / 482 Error

    Hi, I modified the form PSLPSRE.ENZ under company folder directory. The update was nothing fancy, a new logo and text label. Now when I preview the form the designer returns an overflow error. When I use the updated form when reprinting the payslips…
  • PAYE changing every month

    Morning We have employees with a Basic Salary and Other Bonus on their payslips. The Other Bonus happens every month - it is additional income which needs to be shown separately and taxed. The employees PAYE tax changes every month - every month it…
  • Leaves Not Accruing

    Hi, We notice the leave accruals are not updating in employee profile. For this scenario, an employee 1. assumed on May 01, 2023 2. Opening Annual Leave : 1.250 3. Opening Sick Leave : 14.00 Each payroll run there is 2.5 leave accruals. The…
  • Pending ESS changes - Not Updating After Resync

    Hi, When opening Payroll it display the ESS pending message. We already restart and sync the ESS as describe in KB Stop and Start Sage Connected Services
  • MONTHLY ANALYSIS DUPLICATION

    I need help asap please! My monthly analysis shows double the amounts which is on my pay slips. for example- the employee gets R21,983.26 on his pay slip, while the monthly analysis shows R43,966.52 it also does this with the deductions and contributions…
  • Error: The user's password is currently in used

    Hi, We have installed the Pervasive PSQL V13 Workgroup from https://pastelupdate.sagesouthafrica.co.za/ to server and workstation. Some workstation are not able to login with the error The user's password is currently in used. Solutions suggest to restart…
  • IOD REPORT

    Actual Earnings - up to an annual maximum of 506,473 Customers are complaining that this amount is not correct on the report
  • Error code 3021

    Good day, I get error Runtime error 3021 when I run my pay period update. Please assist urgently, Thank you.
  • Annual Leave accrued

    Morning I notice this month that on some employees masterfiles the system has calculated 1 extra day in the "Days accrued" column for Annual Leave For example - an employee with 15 days leave entitlement - the "Days accrued" from March to December…
  • Nursing staff working on Christmas Day and the 27th December.

    We have nursing staff working shifts and some will be working on Christmas Day and some will be working on the 27th December. Do we treat both these days as a public holiday, or do we treat one day as a Sunday and the other as a public holiday? Your…
  • How to resolve Error 149?

    How to resolve Error 149?
  • Public Holiday 27 December 2022

    Hi, I beleveive our president announced that the 27th will be a public holiday. Will there be an update or can I just add manually? Thanks Christa