Pastel Payroll slow performance on network clients

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Hi

I have a client that has Payroll installed and running on a Windows 10 based "server". They have 2 client desktops who are experiencing very poor performance. For example if they are processing a payslip and type in the amount of hours and press enter/tab then the client hangs for around 5 to 10 seconds before letting them do the next thing.

I have taken a look at all the common reasons:

  • Antivirus - Uninstalled with no change so reinstalled. Exceptions were also added
  • Shared folder permissions - All permissions correct
  • Network setup - Gigabit Networking
  • TCP/IP V6 - Disabled
  • Pervasive Gateway - Set gateway to local client on each one.

None of these has made any difference. I have looked at every resource I could find online and haven't been able to find a solution.

When accessing the companies directly on the server there is no problem. 

Thank you,