No Response from Payroll online

MY ONE COMPANY IS ONLY WILLING TO MAKE EFT PAYMENTS. THEY MADE A PAYMENT LAST WEEK FRIDAYE AND THEIR PAYROLL IS STILL BLOCKED.

THEY ARE THINKING TO GO TO ANOTHER PAYROLL BECAUSE PASTEL PAYROLL ONLINE IS NOT FOR THEM ANYMORE.WWE DO NOT GET ANY RESPONSE FROM PAYROLL. EVEN PAYROLL DESKTOP WE HAVE TO WAIT FOR 7 AND MORE DAYS FOR A RESPONSE.