• Point Of Sale VAT Printing

    Good day, Can someone kindly assist on how to design the cslipi template so that it can print the VAT code on the till slip. I have tried several times but its failing to pick the Database Field (Line Item Tax code).
  • Sage 50 Cloud Pastel Partner Rest API

    Hi there, I have a client using Sage 50 Cloud Pastel Partner in South Africa (South Africa Version). My client is looking to build an integration to programmatically write expenses into Sage. Looking at the API references ( https://developer.sage.com…
  • Runtime error '2147220991 (80040201)' The VSPrinter control is empty (no document to translate)

    Good day, Can I please get some information and assistance on this error. The error is only on one of our companies. I have tried the KB Report - Solution ID: 200123133446890 but with no luck. It only happens when trying to print to A Customer…
  • Lined Notes not working

    Good day, I have a Issue with one of our Clients. Here is the Scenario. The have a Onsite Server Running ESXI. So one Server is Allocated where all Pastel Data is stored and other Server is where they all work on. All Users work on Remote Desktop on…
  • Image Backup Restore Error

    Good evening, We have Pastel Partner 18 on a local server, on Monday morning we logged in and some data was missing, our IT department tried to restore the "image backup" from Friday but the companies give a "rebuild error" on trying to open them, can…
  • General ledger account

    Good Day Its Nomsa from J Bergmann Holdings Pty Ltd. 1. How can we delete general ledger that was created as bank control account? 2. can one username have more than one recurring batch?
  • Missing quotes

    We have created 2 quotes QUA20154 and QUA80072 and printed. Now we want to link the quote to an invoice. We cannot find the quote. How can I find the quote or is this a problem with Pastel? 5582.QUA20154 Chakula Foods.PDF
  • Company Start Date

    I would like to change the Company start date from March to May how do I do this? Thank you
  • Pastel Partner Version 14

    I am experiencing this error massage. Please assist. Pastel Partner Version 14 has stopped working. A problem caused the programe to stop working correctly. Windows will close the program and notify you if a solution is avialable.
  • POS for Sage 50cloud Pastel Partner

    Hello Everyone, What is the procedure to setup POS for Sage 50cloud Pastel Partner. Thanks.
  • Sage 50cloud Pastel Partner Online Deployment

    Good Day All, Please what is the procedure to deploy Sage 50cloud Pastel Partner online. Thanks.
  • Importing Additional GL Accounts

    Good Day, Please what is the procedure to Import Additional GL Accounts to the existing GL Accounts.
  • Changing GL Account Code

    Hello, Please what is the procedure to change GL Account Code? Thanks.
  • Black Screen RDP

    Please assist. I would like to know if it is possible to help me with the following. I have a Windows 11 Pro Thin Server. I have installed SAGE 50Cloud and Payroll. Then working in the Software some on the Companys creates black screens and the others…
  • Runtime error 6 Overflow when trying to open a company

    My Client is using Sage 50Cloud Pastel Version 19.4.1. When trying to open a specific company database it welcomes you and then gives the error message, then Pastel closes. as you can see bellow. I've tried rebuilding the AccFont.Dat file on that…
  • Pastel partner v19 SDK license.

    Good Day, I have been trying for weeks to get hold of any-one to help me get started with the SDK or even the free connector, which I was told by sales were both available. I was told to send an email to: [email protected] , but all I get…
  • Pastel Partner SDK ,Process Sales to invoice via SDK

    Hi I hope someone can assist with my issue or maybe direct me to some kind of support, And yes I have emailed "[email protected]" with no response. I need to update/process an existing Sales order to make it a customer invoice via the SDK…
  • Receipt Number Skipped

    Hi Team, I'm facing an strange issue with a Sage 50C Pastel Partner V19.3.4. The client has the receipting module, so, suddenly it skipped the number of receipts, Let say they created receipt RC100001, RC100002,RC100003 then the system skips…
  • Left margin op reports

    How do I change the left margin of the report? All my reports are view and print to far right on the page. I am on Partner Build 19.3.5.
  • Sales Order numbers not incrementing

    We are facing a challenge with one of our clients when placing orders via the SDK for Pastel Partner. The orders are taking the same order number within Pastel, and the order numbers are not incrementing or changing with each new order added. This has…
  • Bar-code not printing : 'there where no labels to print in the specified range'

    Hi We are experiencing an error ( 'there where no labels to print in the specified range' ) when trying to print out bar-code labels in Pastel Partner V19.3.5. Description : When browsing the menu options to ; View ... Inventory ... Print Labels…
  • PCC error “[LNA][PSQL][SQL Engine][Data Record Manager]No such table or object.”

    Hi Guys, I am I have a client using pastel19 and I am trying to view their data in PCC but for some reason, there are no tables. If I open Pastel directly, there are customers, products invoices, etc. How can I resolve this to be able to view and query…
  • How can I get support without calling the help desk?

    Good Day community, Did you know that we have other options besides telephonic support? You can send an email to [email protected] You can chat to a support consultant from within your Sage 50cloud Pastel Accounting program click here to learn…
  • Top 10 trending topics - October 2021

    Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…